- Engage with customers to enable adoption, pre-empt risks
- Supervise the activities of a Customer Support team with responsibility for results in terms of customer service satisfaction
- Manage operations for support organization
- Manage support and associated processes along with underlying ticket/case management systems
- Monitor effectiveness and efficiency of team members on a consistent basis and produce necessary reports on a periodic basis
- Develop, maintain and evolve knowledge repository for all
- Continuously improve customer onboarding, ongoing support processes and systems for entire organization
- Assume leadership role in cross-functional teams to drive service delivery and/or product improvements
- Provide feedback on improving product / processes
- Mentor and train team members for technical and inter-personnel skills on a periodic basis and track their progress
- Maintain excellent working relationships with customers IT as well as Business stakeholders.
- Leads, directs & reviews the work of the team members.
- Establishes and maintains relationships with internal customers, quality control, solutions and template support teams. Credentials and Experience:
- Engineering degree (preferably Computers or IT)
- MCA
- B.Sc. Tech. and / or PGDST/C-DAC.
- B.Sc. graduates with PGDST/C-DAC
- ITIL certifications
- MBA / PMP or any other certifications are a plus
- Minimum 8 years of experience in a reputed software organization of which, at least 3 years should be as a Lead or 1-2 years as a Manager having managed operations teams, SAAS product onboarding and support with good interaction with customer representatives.
- Experience of working on enterprise applications, preferably data warehousing or products.
- Excellent oral and written communication skills
- Ability to deliver engaging, informative, well-organized presentations
- Strong leadership and interpersonal skills
- Understands data integrations with ERP e.g. SAP etc.
- Ability to engage with senior leadership internally and externally to drive in managing customer accounts
- Experience of delivering SAAS solutions
- Exposure to metrics driven customer engagement
- Follow us on LinkedIn and Twitter to know more about our active job opening and market news.
-
Project Manager
Found in: Talent IN 2A C2 - 4 days ago
Games2win India Pvt Ltd Mumbai, IndiaGames2win World : · Games2win is a leading global mobile games publisher. Our games have over 500 million downloads and are played by over 10 million monthly active players. We take pride in building our own Intellectual Property (IP) and using the strength of our consumer love t ...
-
Project Manager
Found in: Talent IN 2A C2 - 5 days ago
ACME - MEP Mumbai, IndiaAre you a seasoned professional with a knack for managing Mechanical, Electrical, and Plumbing (MEP) projects? Do you thrive in a dynamic environment where your leadership skills drive success? If so, we have an exciting opportunity for you · Position: Zonal Manager - MEP Project ...
-
Project Manager
Found in: Talent IN 2A C2 - 5 days ago
VFS Global Mumbai, IndiaThe ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members. · Respons ...
-
Project Manager
Found in: Talent IN 2A C2 - 5 days ago
91Squarefeet Mumbai, IndiaAbout Us: At (a Y-Combinator startup), there is an anomaly in the world that retailing via physical stores is still very complex. You can set up your web store in hours, but setting up a physical store is very complex and littered with ad-hoc choices. We are building a plug-and- ...
-
Project Manager
Found in: Talent IN 2A C2 - 5 days ago
25SouthPrabhadevi Mumbai Metropolitan Region, IndiaThe ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members. · Respons ...
-
Project Manager
Found in: Talent IN 2A C2 - 3 days ago
Meraki Energy Mumbai, IndiaA reputed and fast-growing Engineering and Business Consulting firm in Oil & Gas sector is looking for a Project Manager based at Mumbai. · Engineering graduate with 3-5 years experience with experience in Oil and Gas sector preferably with Techno-Commercial back ground. · Key Re ...
-
Project Manager
Found in: Appcast Linkedin IN C2 - 4 days ago
91Squarefeet Mumbai, IndiaAbout Us: At (a Y-Combinator startup), there is an anomaly in the world that retailing via physical stores is still very complex. You can set up your web store in hours, but setting up a physical store is very complex and littered with ad-hoc choices. We are building a plug-and- ...
-
Project Manager/Senior Project Manager
Found in: Talent IN 2A C2 - 5 days ago
Navigators Software Pvt Ltd. Kolkata/Mumbai, India permanentProject Manager/Senior Project Manager · Location : Range : 12 + Years · Educational Qualification(Mandatory) BE/Btech/MCA or equivalent · Educational Qualification(Preferred) : · Required Skill set : · Project Management · Team Handling · Client communication · PMP · Jira ...
-
Project Manager
Found in: Talent IN 2A C2 - 3 days ago
Mount Talent Consulting Pvt Ltd. Mumbai, IndiaWe are hiring for the profile of Project Manager--Website Development (Liferay) for our client based in Mumbai location · Exp : 10-14yrs · Location : Mumbai · Work from Office · Roles and Responsibilities · • Minimum of 12 years and Maximum of 14 years of total experience · • ...
-
Project Manager
Found in: Talent IN A C2 - 5 days ago
Johnson Controls International Mumbai, Maharashtra, IN, IndiaBachelor's degree in Mechanical Engineering or a related field · Proven experience in designing, installing, and maintaining gas suppression systems · Familiarity with various gas suppression agents, such as FM-200, CO2, and Novec 1230 · Planning, Management, Execution and Delive ...
-
Project Manager
Found in: Talent IN 2A C2 - 2 days ago
F Gheewala Human Resource Consultants Mumbai, IndiaWe are Hiring an Project Manager For One Of The Reputed Oil & Gas Company in The UAE · Position: Project Manager · Location: UAE (On-site) · Interview: Online (Immediate Departure) · Salary Range: 35,000 to 45,000 AED · Job Description: · We are seeking a highly experienced P ...
-
Project Manager
Found in: Talent IN 2A C2 - 5 days ago
ConsultBae Mumbai, IndiaYou will build strong relationships with stakeholders, manage resources, and ensure projects are delivered on time, within budget, and meet all quality standards. · Responsibilities : · - Build and maintain strong relationships with business partners and stakeholders to understan ...
-
Project Manager
Found in: Talent IN 2A C2 - 2 days ago
Pharma Access Mumbai, IndiaCompany DescriptionPharma Access provides end-to-end turnkey solutions in the pharmaceutical and biotech sector. The company has facilities across the globe and produces a variety of products in forms of tablets, capsules, syrups, ointments, creams, and sterile injectables. They ...
-
Project Manager
Found in: Talent IN 2A C2 - 2 days ago
Mount Talent Consulting Pvt Ltd. Mumbai, IndiaWe are hiring for the profile of · Project Manager--Website Development (Liferay) · for our client based in Mumbai location · Exp : 10-14yrsLocation : MumbaiWork from Office · Roles and Responsibilities · • Minimum of 12 years and Maximum of 14 years of total experience · • Manda ...
-
Project Manager
Found in: Talent IN 2A C2 - 5 days ago
Ikrux Mumbai, IndiaProject Manager - Treasury Domain (Foreign Exchange & Monitor the development and implementation of plans for the design, testing, and implementation of all business requirements. · Reporting of Projects status under the assigned scope of work Ensure the project management framew ...
-
Project Manager
Found in: Talent IN 2A C2 - 5 days ago
D-TechWorks Pvt. ltd Mumbai/Bangalore, India permanentPosition : Project Manager · Experience : 8+ years · Work Mode : WFO (Hybrid ) · Location : Andheri Mumbai ,Bannerghatta, Bangalore · - Communication must be good · - Experience in Tech Project Management/ Architecture · Experience in Agile · - Tech Relevance (Close or Adjacent) ...
-
Project Manager
Found in: Talent IN 2A C2 - 5 days ago
IFLOWTECH SOLUTIONS PRIVATE LIMITED Mumbai, IndiaKnowledge in cyber security terminologies and technologies · - 5+ years of project management and execution in a technical environment/ architecture · - 5+ Years of experience of prioritizing and leading cross-functional projects in a Cyber Security domain · - 5+ Years of experie ...
-
Project Manager
Found in: Whatjobs IN C2 - 23 hours ago
Spring HR Mumbai, India Full timePosition-Project Manager · Location-Mumbai · Experience-6+ years · Notice-Immediate to 15 days · Job Accountabilities: · Define project scope, goals, and deliverables in collaboration with senior management and stakeholders · Track, Monitor and Control Multiple IT projects of var ...
-
Project Manager
Found in: Whatjobs IN C2 - 3 days ago
Recity Network India Mumbai, IndiaJob Position: ProjectManager · Job Location: Mumbai(onsite) · AboutRecity: · Established in 2017 Recity Network Private Limitedis a circular waste management company that · envisionskeeping plastic in the economy and outside the environment byimplementing robust · technology & on ...
-
Project Manager
Found in: Whatjobs IN C2 - 23 hours ago
AccuReco Consulting Mumbai, India Full timeDesignation: Project Manager · Job Location: Andheri East, Mumbai, India. · Experience: 2 to 6 Yrs · Notice Period Immediate to 30 days · salary - 7 to 8 LPA · Qualification - · B.E in IT or Computer engineering or any equivalent qualification. · Certificate in Agile, Scrum, proj ...
Project Manager - Mumbai, India - DigitalCube Consultancy
Description
Job description:
PROJECT MANAGER, OPERATIONS
Location: Mumbai, for an experienced Manager, Operations in the Solution Delivery team for a software product company with an international client base. Candidate should have a zeal to provide quality service and to ensure the satisfaction of the customers. Candidate should have a strong background in SAAS onboarding, managing/developing support processes, handling customer support, and must be disciplined about execution and tracking success. The candidate should be able to demonstrate excellent verbal and written communication skills and should be good at building reference templates for the team to use. The Manager will be responsible for driving customer satisfaction and ensuring smooth ongoing support, and operations.
Roles & SAAS customer onboarding and upgrades
One or more of the following from a reputed university: