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    Technical Program Manager - Bangalore, India - Brainwave Optigrators

    Brainwave Optigrators
    Brainwave Optigrators Bangalore, India

    3 days ago

    Default job background
    permanent Technology / Internet
    Description
    As a Technical Program Manager, you will serve as a bridge between customer's business, technical support, and engineering teams.


    Key Responsibilities :

    • Technical Guidance: Offer technical advice, troubleshoot issues, and provide recommendations on best practices to clients utilizing Client products and solutions. This may entail analysing network setups, firewall configurations, and security protocols.
    • Solution Design: Collaborate with clients to devise, execute, and refine tailored Client security solutions. This could involve deploying firewalls, establishing VPNs, configuring threat prevention measures, and more.
    • Escalation Handling: Coordinate with Check Point's support and product development units to ensure prompt resolution of customer concerns.
    • Account Strategy: Formulate plans and strategies to promote customer success and foster the adoption of Client solutions. Identify opportunities for expanding product or service offerings.
    • Risk Assessment: Proactively pinpoint potential risks or obstacles that could affect customer satisfaction or project outcomes.
    • Documentation and Reporting: Maintain thorough records of customer setups, support interactions, and project statuses.


    In summary, the role blends technical proficiency with adept customer relations and project management skills to guarantee the seamless implementation and ongoing support of Client security solutions for clients.

    )
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