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    Network Security Engineer - Chennai, India - Movate

    Movate
    Movate Chennai, India

    1 day ago

    Default job background
    Technology / Internet
    Description

    Job Responsibilities:

    Handles first level calls/cases from Enterprise customers.

    Case ownership, documentation and management

    Customer Management, Setting right expectation, Situation handling.

    Driving case progression as per the SLA

    Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates

    Backlog Management and meet the expectation set with customers.

    Work on pending cases(backlogs) and drive towards closure

    Periodic follow up as per SLA defined by the client.

    Process, Queue Adherence and SLA awareness

    Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)

    Knowledge Base Article Creation when there is an opportunity for it.

    To contribute knowledge base and the knowledge sharing forum

    Improving customer experience and Building relationship

    Completing PCNSE certification within 120 days of go-live

    Technical skills:

    Position : Network Security Engineer (L1)

    Experience : 2 – 6 years

    Job Location : Chennai

    Notice period : Immediate

    2+ years of experience in data networking, routing & switching & network security.

    Network security experience is must.

    Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).

    Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.

    Experience in IPSEC VPN/SSL-VPN/NAT/GRE/

    Experience on routing protocols – RIP V1/V2, OSPF, and BGP

    Knowledge of Authentication Protocols like TACAS/RADIUS/LDAP will be an added advantage.

    Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX, Palo Alto Networks will be an added advantage.

    Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.

    CCNA, CCNP, Checkpoint Certification, CCSP, PCNSE certifications will be an added advantage.

    Knowledge of Server Load Balancing (SLB), VRRP and IGMP

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