- Review and interpret order requests to accurately enter order data in global telecom vendor portals or via email to buy, terminate, move and change telecom products and services.
- Gather critical order related information from vendors such as shipping tracking number, device details and other while navigating between multiple tools and systems to update order request through order completion.
- Co-ordinate with Clients, Partners, and Vendors, validating pricing details, resolving discrepancies or disputes, and assuring clear communication resulting in a positive result while maintaining compliance with client business rules and established processing Service Level Agreements.
- Use problem-solving skills when working with internal global teams to resolve any ordering related questions and understanding the downstream impacts of the order process
- Maintain all requisite documentation including vendor order forms, communication logs, contract/quote documents login setup for customers and daily trackers in Excel and the work queue management.
- Excellent English reading, comprehension and writing skills and the ability to communicate effectively in English with a neutral or US accent
- One to two years of order management experience and the ability to identify and resolve order issues to effectively process the order request
- Highly responsive and self-motivated, able to meet tight deadlines and maintain quality while working under pressure and with minimum supervision
- Experience with mobile device/ plans and troubleshooting methods, both client and vendor
- Knowledge of Microsoft Office products including Excel, Word, and PowerPoint
- Willingness to work in flexible night shifts
-
15h Left: Functional Business Analyst
1 day ago
Credence HR Services Pune, IndiaWe are hiring Lead Business Analyst/ Business Analyst- Account Opening/ Digital Banking for our client in Pune · You offer: · - Relevant experience in business analysis role on complex projects across countries or regions · - Overall financial services industry knowledge with spe ...
-
15h Left: Business Intelligence Analyst
1 day ago
Investment Banking Pune, IndiaONLY LOCAL PUNE CANDIDATES TO APPLY · Experience : 3-10 years · Support with the planning/scoping, execution and reporting of Assurance tests and reviews utilising data analytics testing techniques. Utilise logic and analytical skills in reviews while providing assurance and iden ...
-
Analyst/Executive -Procurement Only 24h Left
5 days ago
UPL Pune, IndiaJob Title: Analyst/Executive -Direct Procurement · Exp: 2-7 years · Qualification: Any Graduate · Function: Direct Procurement · Location: Pune · Job responsibilities: This position will be responsible for on-time delivery of materials at the designated place from Supplier and th ...
-
Service Desk Analyst Only 24h Left
6 days ago
Wipro Pune, IndiaJob Title: Service Desk Analyst · Location: Pune/Kolkata/Hyderabad/Coimbatore/Bangalore · Mode of interview: Virtual/Walk-In · Shift: rotational 24x7 · Description: · - The Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / priorit ...
-
Only 24h Left Jr. Marketing Analyst
5 days ago
UniAthena Pune, IndiaAbout the Organisation : UniAthena (Athena Global Education) is an ed-tech headquartered in the UK, offering Online Degree Programs and Free-Learning Professional Upskilling courses. UniAthena was founded in 2019, and is serving over 400,000 learners across 146+ countries. · Job ...
-
(3 Days Left) SAP MFG Supply Chain Analyst
5 days ago
Avient Corporation Pune, India: · Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: · - the world's strongest fiberTM, enables unmatched levels of performance and ...
-
Solution Architect
2 weeks ago
Left Right Mind Pune, Maharashtra, IndiaWe are looking for a Software Solution Architect to join us in helping our clients benefit from our expertise in customer experience, enterprise solutions & product development. As a technologist at Left Right Mind, you will do the following activities · - Drive technical project ...
-
Transmissions Services
1 week ago
Wipro Limited Pune, IndiaOverview: · Transmissions Services - zOS Mainframe, JCL, Control-M, Elastic · *** · - Notice Period: Immediate to 45 days- Shift: 24*7 support**_Knowledge and Skills: _** · - Transmissions related - zOS Mainframe, JCL, Control-M, Elastic · - Debug and understand mainframe JCL. · ...
-
Certified Scrum Master
2 weeks ago
Jobs for Humanity Pune, IndiaCompany Description · Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Ha ...
-
Java - Sdet
2 weeks ago
UBS Pune, Maharashtra, IndiaIndia · - Information Technology (IT) · - Group Functions · **Job Reference #** · BR · **City** · - Pune · **Job Type** · - Full Time · **Your role** · - Do you want to design and build attractive digital products and services? Do you want to play a key role in transforming our f ...
-
C# - Azure Sdet
2 weeks ago
UBS Pune, Maharashtra, IndiaIndia · - Information Technology (IT) · - Group Functions · **Job Reference #** · BR · **City** · - Pune · **Job Type** · - Full Time · **Your role** · - Do you want to design and build attractive digital products and services? Do you want to play a key role in transforming our f ...
-
Principal Technologist
3 days ago
Left Right Mind Pune, Maharashtra, India**Position Summary**: · We are looking for a Principal Software Engineer to join us in helping our clients benefit from our expertise in customer experience, enterprise solutions & product development. As a technologist at Left Right Mind, you will do the following activities · - ...
-
Senior Scrum Master
1 week ago
Wolters Kluwer (India) Private Limited pune, IndiaDescription · As a Scrum Master you will be responsible for supporting the development and execution of processes related to best practices of Agile methodology. · The Scrum Master will utilize communication, interpersonal, technical and organizational skills to remove obstacl ...
-
Senior Scrum Master
1 week ago
Wolters Kluwer (India) Private Limited Pune, India· As a Scrum Master you will be responsible for supporting the development and execution of processes related to best practices of Agile methodology.The Scrum Master will utilize communication, interpersonal, technical and organizational skills to remove obstacles, enhance colla ...
-
Senior Scrum Master
1 week ago
Wolters Kluwer (India) Private Limited Pune, India Full timeDescription · As a Scrum Master you will be responsible for supporting the development and execution of processes related to best practices of Agile methodology. The Scrum Master will utilize communication, interpersonal, technical and organizational skills to remove obstacles, ...
-
Senior Scrum Master
1 week ago
Wolters Kluwer (India) Private Limited Pune, India· As a Scrum Master you will be responsible for supporting the development and execution of processes related to best practices of Agile methodology. · The Scrum Master will utilize communication, interpersonal, technical and organizational skills to remove obstacles, enhance co ...
3 Days Left: Analyst - Pune, India - Sakon
Description
Position:
Analyst - Order Management
Territory/Location:
Pune/Bangalore
About Sakon:
Sakon helps enterprise clients and their trusted service providers transform their device environments and maximize network price-to-performance.
Solutions are delivered through a vital combination of award-winning cloud-first platforms and seasoned telecom service practitioners.
It's a blending of technology and human talent that has enabled hundreds of the largest global enterprises to understand, manage, and transform their device and communication service estates.
Job Overview
The Sakon Analyst Order Management is a key member of our ordering support team, providing that meaningful first connection with our clients.
Our team has excellent client service skills and is driven to provide high quality support by addressing a broad range of order requests and accurately placing approved orders in client-approved vendor portals.
Our order management analysts are trained to handle complex requests such as ordering new smartphones, plans and accessories, making service activation and change requests, assisting clients with product selection, and explaining rate plans and features as approved by their company policies.
Key Responsibilities