- Either a Bachelor's or Masters's degree in Computer Science plus 1 - 3 years of experience in the
Web and/or ECMS technologies space - Strong knowledge of Web technologies especially JAVA/J2EE (e.g. coding, garbage collection
tuning, heap dump & thread dump analysis) and JavaScript, Content Management Systems
(CMS), website architecture - Proficiency in HTML, DHTML, CSS, XML, AJAX, JQuery, Apache & IIS
- Working knowledge of different OS including WIN, UNIX, LINUX, Solaris
- Experience and ability to conceptually understand the implications and propose architectures
for large-based solutions of different sizes, their implications on the solution concept and
development as well as understanding the impact of caching and other performance-related
measures - Support all kinds of product-related issues e.g. architecture, infrastructure, functionality,
development, integration, migration, etc. - Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence
of similar issues - Recognizing areas that require patching and upgradation for fixing vulnerabilities
- Excellent oral and written communication skills; the ability to articulate technical solutions
and how they can solve customer business problems for all audiences including non-technical - Effective dialogue building skills; listening, good Q&A skills
- Strong knowledge or hands on experince with Core Java
- Excellent written or Verbal communication (English)
- Ready to work in 24*7 work environment
- Drive measurably high levels of customer satisfaction that lead to customer loyalty and
retention - Provide customer support via telephone and portal
Acts as a customer advocate ensuring all customers' voices are heard - Liaise with engineering/product management to ensure customers' desires for future product
development are heard - Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers - Work closely with customers to understand their business and how best to assist them in
using Adobe Experience Manager - Assist in testing new and enhanced product features
- Manage incidents professionally and within stated timelines
- Accurately record and maintains incident in accordance with department standards
- Troubleshoot, validate and report customer-submitted bug reports
- Assist Engineering staff in resolving product issues
- Participate in department team meetings
- Assist in special projects and other duties as assigned
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Product Support/application Support
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Product Support Executive
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Lakshya Digital Gurgaon, India**Company Introduction**: · Keywords Studios, established in Dublin in 1998, now has 73+ studios across Europe, North and South America and Asia with 12,000+ employee strength located across 5 continents and 23 countries. The company provides a complete outsourced game art, engin ...
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Executive - New Product Support
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Hero Moto Corp Gurugram, Haryana, India» · **Date**:20 Feb 2024 · **Location**: Gurgaon, IN · **Company**:Hero Motocorp · **Short Description** · - Provide feedback to CIT on serviceability improvements in the new products Improve product serviceability - Internal (Workshop) · - To enhance Serviceability- Process serv ...
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Production Support Technician Ii
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FIS Global Gurgaon, India**Position Type**: · Full time · **Type Of Hire**: · Experienced (relevant combo of work and education) · **Education Desired**: · General Equivalency Diploma · **Travel Percentage**: · 5 - 10% · **Job Description**: · **Production Support with Payment domain (3-5 Years)** · Are ...
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Techician - Product Mfg and Support
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Dr Mann Lifesciences Gurgaon, IndiaQualifications: · ITI / Diploma / BE / B.Tech / ME / M.Tech · Specialization: · Electronics · Mechanical · Computer Science · Electrical · IT · Fresh Graduates / Pursuing Engineering (3rd / 4th year students) · **Profile**: · Product Manufacturing · Field support · Programming an ...
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Production Support Technician Ii
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Jobs for Humanity Gurgaon District, Haryana, IndiaCompany Description · Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Ha ...
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Ingersoll Rand Gurugram, Haryana, IndiaResponsibilities will include support Europe region, pricing analysis, and sales programs management. This position will ensure that all the Whole goods & Aftermarket strategies and programs are in alignment with Sales, Product Management, Engineering and Operations. · **Responsi ...
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Capital Placement India Gurgaon, IndiaRSS Feed · Job Overview: · We are looking for a Pre -sale Support Executive with strong Communication and convincing skills, · Hunger to grow the business through Lead generation, Data extraction, Tele-calling and different · social media accounts. · Job Responsibilities and Duti ...
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Production Support
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Product Support
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Great Developers Info Tech Pvt Ltd Noida, IndiaAre you? · - Obsessed with going out of your way to delight customers? · - Someone who can balance efficiency & speed, while building out sustainable processes? · - A problem solver? · - A dynamic communicator? · Perfect. Read on · **About Company**: · We are a dedicated team wit ...
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Product Support Associate
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Product Support Representative
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Ceragon New Delhi, India2+ years of experience in telecom operation and Maintenance · - Having Knowledge of 2G,3G,4G equipment specially on Ceragon · - Should have experience in transmission equipment mainly Ceragon. · - Having experience on MW troubleshooting and providing remote support to field team. ...
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Product Support Associate
1 week ago
BTL Biotechno Labs Pvt Ltd Delhi, India**Location: Delhi** · - **It is a desk job and does not include fieldwork or lab work.**_ · We are looking for a hard-working, competent, and organized individual from Biotech Background to join our team in Delhi. You will be responsible for managing customer relationships and di ...
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Product Support Executive
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IRIS Global Services Pvt. Ltd. New Delhi, India**Job brief** · We are looking for an experienced Product Executive who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the compa ...
Senior Engineer, Product Support - Gurgaon, India - Hitachi Careers
Description
Description:AEM / Java product support role typically involves several key responsibilities and duties, including: Technical Issue Resolution: Troubleshoot and resolve technical issues related to AEM, which could include system errors, performance problems, or content-related issues.
Requirements:
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants
About GlobalLogic
GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.
By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.
Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.
GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.