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    SF Sales Cloud - Bengaluru, India - CoreFlex Solutions Pvt Ltd

    CoreFlex Solutions Pvt Ltd
    CoreFlex Solutions Pvt Ltd Bengaluru, India

    1 week ago

    Default job background
    Description
    The Salesforce Support Engineeris responsible for providing technical support to customers usingSales Cloud. You will play a vital role in ensuring the smoothoperation and optimization of our Salesforce platform. You will beresponsible for providing technical support to userstroubleshooting issues and collaborating with crossfunctional teamsto enhance the Salesforce experience for both internal users andexternal customers. This role requires a deep understanding ofSalesforce functionality excellent problemsolving skills andeffective communication with stakeholders.
    Roles &Responsibilities:
    • ProvideTier 2 and Tier 3 technical support to users experiencing issueswith the Salesforce platform.
    • Investigate andresolve incidents related to Salesforce configuration customizationintegration and data management.
    • Collaborate withTier 1 support team to ensure timely and accurate responses to userinquiries.
    • Document and tracksupport cases ensuring proper categorization prioritization andresolution.
    • Analyseand troubleshoot complex issues involving Salesforce workflowsautomation security and thirdparty integrations.
    • Assist in the design developmentand testing of solutions to address recurring problems or improvesystem performance.
    • Collaborate with developers administrators and businessanalysts to implement enhancements patches and upgrades to theSalesforce platform.
    • Maintain a strong understanding of Salesforce bestpractices new features and updates.
    • Participate in oncall rotation toprovide afterhours support when necessary.
    • Conduct training sessions forusers to promote selfservice and prevent commonissues.
    • Contributeto the creation and maintenance of support documentation knowledgebase articles and troubleshooting guides.
    Qualifications:
    • Bachelor s degree in computer science Information Technology orrelated field (or equivalent work experience).
    • SalesforceAdministrator certification is required; additional certificationssuch as Salesforce Advanced Administrator or Salesforce PlatformApp Builder are a plus.
    • Proven 4 years ofexperience supporting in Salesforce.
    • Strong understandingof Salesforce platform architecture data model and securityfeatures.
    • Shouldknow ITSM principles and Major incident management process.
    • Proficient introubleshooting complex issues related to Salesforce configurationcustomizations and integrations.
    • Familiarity withprogramming languages such as Apex and Lightning Components is aplus.
    • Excellentcommunication skills with the ability to convey technicalinformation to nontechnical users.
    • Strongproblemsolving skills and the ability to work independently andcollaboratively.
    • Prior experience in a customerfacing role and a dedication todelivering exceptional customer service.
    • Knowledge of ITIL orother IT service management frameworks is advantageous.
    • Experience withSales cloud Jira ServiceNow or similar support ticketing systems ispreferred.
    • Abilityto adapt to a dynamic and fastpaced environment with shiftingpriorities

    salesforcefunctionality,salesforce patches,customer service,salesforce datamanagement,lightning components,salesforce development,salesforceenhancements,tier 3 support,salesforce advancedadministrator,troubleshooting complex issues,salesforceconfiguration,integration,salesforce platform,salesforce,salesforcecustomization,itsm principles,salesforce design,incident managementprocess,track support cases,salesforce updates,articles,salesforcesupport,third-party integrations,salesforce bestpractices,salesforce workflows,salesforce supportengineer,salesforce security,security,salesforce platform appbuilder,major incident management process,salesforceautomation,salesforce new features,jira,apex,salesforce platformarchitecture,itil,salesforce upgrades,tier 2support,troubleshooting guides,servicenow,salesforceintegration,sales cloud,salesforce third-party integrations,supportticketing systems,data management,salesforcetesting

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