-
Call Center Operator
1 day ago
Remi Group Mumbai, IndiaCall Center Operator (For Toll-Free Call Center)- From 1 to 2 year(s) of experience- ₹ 2-2.5 Lacs P.A.- Mumbai**Time and Venue** · - 19th May - 22nd May, 10.30 AM PM- REMI House, 11, Cama Industrial Estate, Walbhat Road, Goregaon (East), Mumbai Contact - Arvind Mishra I am Intere ...
-
Data Center Operator
2 days ago
ThinkResource Infosolutions Mumbai, Maharashtra, India**Data Centre Operator(L2&L3)** · Diploma / Degree BE/ B.Tech / MCA in IT/Computer Science/ Computer Engg. / Electronics & Communication/Electronics · - Data center support experience of 6 to 8 years · - Experience in Data Centre Environment monitoring - Rack Space, Temperature, ...
-
Data Center Operator
1 day ago
EVOKE HR SOLUTIONS Mumbai, IndiaLocation : Mumbai - BKC · Skills to look out for : Datacenter, Storage, Compute. · - hardware from leading OEMs such as servers: HP, Dell, CISCO & Storage: Hitachi, Dell-EMC storage, Netapp · - Should have handled complete life cycle of IT infra end to end including procurement ( ...
-
Data Center Operator
1 day ago
EVOKE HR SOLUTIONS Mumbai, IndiaLocation : Mumbai - BKC · Skills to look out for : Datacenter, Storage, Compute. · - hardware from leading OEMs such as servers: HP, Dell, CISCO & Storage: Hitachi, Dell-EMC storage, Netapp · - Should have handled complete life cycle of IT infra end to end including procurement ( ...
-
ADSIPL - Maharashtra Mumbai, Maharashtra, IndiaKnowledge of IT system hardware and network concepts · - Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies · Data Centre Operation Technician, India · Data Center Operations designs, installs & maintains the world's largest ...
-
Contact Center Operations
1 week ago
Aluco Glazing Andheri East, Mumbai, Maharashtra, IndiaThe responsibilities for this position include but are not limited to: · - Day to Day operational oversight of Service Delivery to include Return, Repair, Exchange, Advanced Exchange, On-Site · Repair, Walk-In Repair, Depot Repair · - Submission and monitoring of service requests ...
-
Data Center Operations Trainee
3 days ago
ADSIPL - Maharashtra Mumbai, IndiaSolid Understanding of Linux/Unix Administration · - Server Hardware Troubleshooting experience · - Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID · - Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies · - Network Hardware: Copper and Optica ...
-
Data Center Customer Operations Iii
1 week ago
Equinix Mumbai, Maharashtra, India**Who are we?** · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organiza ...
-
Avp - Kyc (Global Operations Center)
1 week ago
RiverForest Connections Private Limited Mumbai, India**Job Title: Assistant Vice President** · **Position Purpose** · - The KYC Due Diligence team in company is responsible for the Preparation of files due for periodic reviews (Recertification) for existing customers and (Onboarding) for new clients of company across multiple count ...
-
Security Operations Center Consultant
34 minutes ago
Panchjanya HR Services Mumbai, IndiaSOC Consultant · Experience : 4-8 Years · Responsibilities : · - Manage GLBA security awareness and training program and annual information security awareness activities. · - Work alongside the QA department to ensure all documents are concise and well written in order to meet I ...
-
Specialist - Data Center Operations
6 days ago
NTT Mumbai, India Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
-
Security Operations Center Analyst
3 days ago
Locuz Mumbai, IndiaHi, · We have an immediate requirement for SOC Analyst. · PFB Job Details: · Work Location - Mumbai(Kandivali) · Experience - 3+years · Looking for immediate joiners · Hands-on experience in SOC(Any SIEM) - 3+years · Work Location - Mumbai · Experience in Reporting & Analysis · ...
-
DCO Tech, Data Center Operations
5 days ago
ADSIPL - Maharashtra Mumbai, India Full timeData Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation Technician at Amazon Data Services India Private Limited ("ADSIPL") with a passion for technology to help us expand AWS Cloud ...
-
DCO Tech, Data Center Operations
2 days ago
Amazon Mumbai, India Paid WorkData Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation Technician at Amazon Data Services India Private Limited ("ADSIPL") with a passion for technology to help us expand AWS Cloud ...
-
L2 Security Operations Center Engineer
35 minutes ago
Panchjanya HR Services Mumbai, IndiaResponsibilities : · - Work collaboratively with Account Manager for Client relations · - Track incident detection and closure · - Execute risk hunting activities · - Undertake forensic investigations · - Act as subject matter expert and expert witness where required · - General ...
-
SOC (Security Operation Center) - Mumbai
6 days ago
2coms Mumbai, IndiaLooking For SOC SME Professionals For Global IT MNC @Mumbai · Greetings From 2COMS Group · Experience: 8+ years · Location: Mumbai · This role will support and report to Technology Compliance SOC Team Lead and work closely with Lines of · Business responsible for client needs re ...
-
SOC (Security Operation Center) - Mumbai
1 week ago
2coms Mumbai, IndiaJob Description · Looking For SOC SME Professionals For Global IT MNC @Mumbai · Greetings From 2COMS Group · Experience: 8+ years · Location: Mumbai · This role will support and report to Technology Compliance SOC Team Lead and work closely with Lines of · Business responsible f ...
-
NTT Mumbai, India Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
-
Dceo Engr 3, Bom
3 days ago
ADSIPL - Maharashtra Mumbai, Maharashtra, IndiaHigh school or equivalent diploma · Amazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possib ...
-
Dco Trainee
1 week ago
ADSIPL - Maharashtra Mumbai, Maharashtra, India2+ years of computer hardware troubleshooting and repair experience · - 1+ years of computer networking experience · - Bachelor's degree · Data Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure. We are looking for skilled Data Cent ...
Manager - Client Service Desk - Data Center Operations - Mumbai, India - NTT DATA, Inc.
Description
Job Summary: The Service Support Desk Lead for Data Centre Facilities Operations plays a crucial role in ensuring the smooth functioning of data center facilities by providing leadership and coordination for the service support desk team. This role involves managing and optimizing service desk processes, addressing technical issues, and fostering a customer-centric approach to support data center operations.
Responsibilities:
Team Leadership:
Lead, mentor, and supervise the service support desk team, ensuring a high level of motivation and performance.
Foster a collaborative and customer-focused environment within the team.
Conduct regular team meetings and training sessions to enhance technical skills and customer service capabilities.
Service Desk Operations:
Oversee the day-to-day operations of the service support desk for data center facilities.
Prioritize and assign tasks to team members based on urgency and complexity.
Ensure timely response and resolution of service requests and incidents.
Maintain a comprehensive knowledge base for common issues and solutions.
Technical Support:
Provide technical expertise and support for data center facilities operations.
Troubleshoot and resolve complex technical issues related to power, cooling, security, and other infrastructure components.
Collaborate with other technical teams to ensure seamless integration of support services.
Process Improvement:
Identify and implement process improvements to enhance the efficiency and effectiveness of the service support desk.
Develop and maintain standard operating procedures (SOPs) for common issues and incidents.
Monitor key performance indicators (KPIs) and implement strategies to meet or exceed service level agreements (SLAs).
Customer Relationship Management:
Maintain a customer-centric approach, ensuring a positive experience for internal and external stakeholders.
Gather customer feedback and implement improvements based on insights.
Communicate effectively with customers and provide updates on the status of service requests.
Documentation:
Ensure accurate and up-to-date documentation of service desk procedures, troubleshooting steps, and resolutions.
Collaborate with other teams to update documentation related to data center facilities.
Requirements:
Bachelor's degree in information technology, Computer Science, or a related field.
Proven experience in a leadership role within a data center facilities operations environment.
Strong technical background in data center infrastructure, including power, cooling, security, and networking.
Excellent communication and interpersonal skills.
Demonstrated ability to lead and motivate a team.
Knowledge of IT service management (ITSM) principles and best practices.
Experience with ticketing systems and service desk tools.
ITIL certification is a plus.