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    Manager - Customer Service Operations Cloud Security Customer Service Operations - B3201 2 - Mumbai, India - timesjobs

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    Full time
    Description
    Manager - Customer Service Operations (Cloud & Security Customer Service Operations) - B3201_2

    Date: 3 Oct 2023


    Location:
    Mumbai, India


    Company:
    Tata Communications

    Job Family Descriptor

    Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise

    Broad outline of the Role
    Purpose

    Broad objective of the role

    Operating Network - Key External
    Operating Network - Key Internal
    Size and Scope of Role - Financial
    Size and Scope of Role - No. of direct reports
    Size and Scope of Role - Total team size
    Size and Scope of Role - Other size parameters
    Minimum qualification & experience
    Other knowledge/skills
    Key Responsibilities
    Technical Competencies
    Knowledge / Skills

    Communication Skills

    Job Segment:
    Operations Manager, Service Manager, Engineer, Customer Service, Operations, Engineering

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