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    Manager - Clinic Operations - Healthcare (3-12 yrs) - Bangalore, India - iimjobs

    iimjobs
    iimjobs Bangalore, India

    Found in: beBee S2 IN - 6 days ago

    Iimjobs background
    Full time
    Description
    We are looking for a Center Manager- Fertility Clinic Operations for a Series A funded D2C Wellness Startup.


    Job Profile:

    • Lead daily operations of fertility clinic. Convert and retain customers in clinics to establish a steady revenue stream. Accountable for clinic revenue, profits and team management.
    • Grow annual revenue run rate to 5 crores by end of year one
    • Convert 90% consultations to product purchase during 1st visit to clinic.
    • Achieve repeat consultation of 50%.
    • Achieve EBITDA margin of 30% by 4 months from launch.
    • Maintain top grade operations and service delivery.
    • Hire and manage clinic staff and upkeep of the clinic facilities.
    • Ensure timely inventory backfill of medicines and other supplies.
    • Comply with SOP to achieve clinic operations excellence
    • Deliver monthly sales & expense reports that are 95% accurate.
    • Conduct periodic training program for clinic staff.
    • Create customer centric servicefocus culture.
    • Deliver topnotch customer experience at the waiting area and reception.
    • Ensure service consistency across 500+ customers visiting every month.

    Requirements:

    • Any Graduate / Post Graduate.
    • 3 to 5 years of Clinic / Store Operations experience with PnL accountability.
    • Candidates with experience in healthcare space, especially fertility clinics preferred.
    • Proven track record in managing exclusive brand outlets (EBO) can also apply.


    • Core skills required

    • Operations management and service excellence.
    • Has the knack to take ownership and independently manage clinic operations.
    • Thrives in an ambiguous business environment.
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