-
Assistant Manager
2 days ago
BDO in India Pune, IndiaAbout Company · BDO India LLP is the India member firm of BDO International. BDO India offers strategic, operational, accounting, tax & regulatory advisory and assistance for both domestic and international organisations across a range of industries. We are led by more than 300 P ...
-
Assistant Manager
1 day ago
Wipro PARI Pune, IndiaCompany Name-Wipro PARI Pvt Ltd · Company Website- · (Wipro PARI is a market leader in the field of Industrial Robotic and Automation Systems in India and is the only Indian company exporting such systems to developed nations. With about 100% increase in its Sales Turnover, PARI ...
-
Assistant Manager
1 day ago
AgroStar Pune, IndiaDo you want to be part of a fast-growing tech startup? building innovative and sustainable technology in the Agriculture sector and working on the projects that define the larger outcome for generation. · About AgroStar: AgroStar is India's foremost AgTech start-up with a mission ...
-
Assistant Manager
1 day ago
Tata Communications Transformation Services (TCTS) Pune, IndiaJob title - Assistant Manager - Microwave - IP & Carrier Ethernet · Location: Chennai / Pune · Working Hours: · • These might differ based on customer requirements and shift pattern. · • 24x7 environment (Majorly Australian Shift timing – starts between 1:30 AM to 3:30 AM) · Job ...
-
Assistant Manager
1 week ago
Genpact Pune, IndiaWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...
-
Assistant Manager
1 week ago
WNS Pune, IndiaRecruitment team Compliance and Audit · Ensure India wide recruitment process is uniform · Focus on the KPI's and metrics that result in hiring valuable employees in the most time efficient cost-effective manner · Conduct ongoing quality review checks as per the SLA · Prior/curre ...
-
HuQuo Consulting Pvt. Ltd. Pune, IndiaJob Description : · - 4+ years of experience as a Data Engineer on the GCP · - 2 years' experience in a developer or engineering role · - Experience developing cloud-based solutions · - Proficiency in ETL/ELT development · - Strong knowledge of GCP · - Familiarity with Apache Air ...
-
Assistant Manager
1 week ago
AgroStar Pune, IndiaDo you want to be part of a fast-growing tech startup? building innovative and sustainable technology in the Agriculture sector and working on the projects that define the larger outcome for generation · AgroStar is India's foremost AgTech start-up with a mission of #HelpingFarme ...
-
Assistant Manager
1 week ago
Genpact Pune, IndiaWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...
-
Assistant Manager
1 day ago
WNS Pune, IndiaJob Description · The candidate is primary responsible for independently handling the internal audit functions like; Plan, manage, and perform audits, including determining audit objectives and scope, identifying and assessing risks, developing audit programs, and ensuring compli ...
-
Assistant Manager
5 days ago
Maestro Realtek Pune, IndiaJob Summary:- · Agency Interaction and Follow up for creatives Design Purpose · Monitor progress of the campaign and submit reports of performance · Conceive and develop efficient marketing strategies · Vendor coordination on daily basis · Project site recce, conducting market re ...
-
Assistant Manager
1 day ago
WNS Pune, IndiaStrategic Support - Vendor Management Administration Role · The individual handling this role must support the Finance Strategic Partnership Director with: contractual adherence, ensuring 3rd party deliverables are planned, conducted, reviewed, and managed within SLA. The individ ...
-
Assistant Manager
1 week ago
Avery Dennison Pune, IndiaAvery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company's products, which are used in nearly every major industry, include pressure-sensitive materi ...
-
Assistant Manager
1 week ago
METRO Global Solution Center IN Pune, IndiaWho are we? · METRO Business Solutions Centre is the preferred Internal Solutions Partner of the METRO Group, a USD 25 Billion Cash & Carry Wholesaler with operations in 24 countries through 678 stores with a team of more than 100,000 people. We exist to foster innovation at ever ...
-
Assistant Manager
23 hours ago
Insight Advisors Private Limited Pune, IndiaAssistant Manager - Global Indirect Taxes and Trade - Pune · Primary Responsibilities: · - Prepare and draft various types of litigation and advisory related documents for providing indirect tax services. · - Liasoning with GST, customs and other tax authorities to support the cl ...
-
Assistant Manager
4 days ago
Insight Advisors Private Limited Pune, IndiaAssistant Manager - Global Indirect Taxes & Trade Pune. · Primary Responsibilities:. · - Draft various types of litigation and advisory related documents for providing indirect tax services. with GST, customs and other tax authorities to support the clients. · - Guide a team of 2 ...
-
Assistant Manager
6 days ago
Indian Rozgar Pune, IndiaSupport Marketing Manager in developing and executing marketing strategies. · Assist in planning and coordinating marketing campaigns and promotions. · Conduct market research and analyze data to identify customer trends and preferences. · Collaborate with the creative team to cr ...
-
Executive Assistant
3 days ago
Michelin Pune, Maharashtra, IndiaExecutive Assistant · REALISATIONS CLES ATTENDUES Collaboration avec le Manager: - Gère et optimise le temps du manager en toute autonomie : traite tous les sujets dans les bons délais (yc déplacements, documents, dossiers, reportings, suivi budgétaire). - Elabore le calendrier a ...
-
Assistant Manager/Manager
6 days ago
Grok Pune, IndiaWe are looking for FIRST ATTEMPT Chartered Accountants for specific requirements with our client in the following roles in the Finance function. · - AM/ Manager designation to be offered. · REQUISITES : · - CA 1st attempt · - FEMALE Candidates only invited for applications. · - ...
-
Assistant Manager/Manager
1 week ago
Grok Pune, IndiaClient: Leading Automotive manufacturing co. · Requisite: · - CA First attempt · - 3-5 years exp in the Automobile, Engg & Manufacturing industries. · - Knowledge of Central & State Incentives · KEY RESPONSIBILITIES · 1. BOM & Cost management for EV Vehicles · 2. Material Cost ...
Assistant Manager - Pune, India - timesjobs
Description
Assistant Manager - Customer Service Operations (Customer Service Operations) - B3101_2
Date: 7 Jan 2024
Location:
Pune, India
Company:
Tata Communications
Broad outline of the Role
Responsible for managing customer queries related to all services and solutions delivered, including diagnosing and resolving complex technical issues in respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains.
The role acts as a conduit between customers and other teams such as engineering, architecture, etc. for any issue resolution.This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Purpose - Broad objective of the roleSize and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
Graduate with 4-7 years of experience
Other knowledge/skills
Good knowledge on implementation, installation, integration troubleshooting, and overall functionalities
Experience in troubleshooting platform related issues, data backup, restoration, retention
Maintains awareness of latest technologies in the domain
Key Responsibilities
Technical administration or troubleshooting to ensure the efficient functionality of the solution.
Incident Validation, Incident Analysis, Solution recommendation
Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
Act as a point of escalation for Level-1 customer service analysts
Coordinate with IT teams on escalations, tracking, performance issues, and outages.
Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
Publish weekly reports and monthly reports on customer service operations activity.Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment:
Operations Manager, Service Manager, Assistant Manager, Operations, Customer Service, Management
&v=024){kind=logo}
Assistant Manager professionals in Pune
-
Atul Manhas
Digital Marketing | Data Analytics
-
Pushkar Sahasrabudhe
Article Trainee
-
Priyanka Tiwari
Senior Support IAM Analyst
-
Azim Shaikh
Big Data Administrator, Hadoop admin,
-
Himani Porwal
Salesforce Functional Consultant & QA
-
Nikhat Qureshi
Executive Assistant to the Director