Jobs
>
Pune

    Product Support Specialist- L1 - Pune, India - Talent Giants Consultancy Services LLP

    Talent Giants Consultancy Services LLP
    Talent Giants Consultancy Services LLP Pune, India

    1 week ago

    Default job background
    Description
    Job Title:Product Support Specialist L1Company Name:Cornerstone JobType: TechnicalNo Of Openings:2 CTC:Upto 8.5 LPA AllowancesLocation: PuneExperience: 3Years
    AboutCompany: Cornerstone is apremier people development company. We believe people can achieveanything when they have the right development and growthopportunities. We offer organizations the technology contentexpertise and specialized focus to help them realize the potentialof their people. Featuring comprehensive recruiting personalizedlearning modern training content developmentdriven performancemanagement and holistic employee data management and insightsCornerstone s people development solutions are successfully used bymore than 100 million people in 180 countries and in nearly 50languages. Cornerstone takes special care toensure the security and privacy of the data of its users.
    JobDescription The ProductSupport Engineer is part of the Global Customer Support Teamresponsible for providing Level 1 support to clients on theCornerstone OnDemand products. Product Support Engineer works viatelephone and electronic communication (CRM) with clients toacknowledge analyse and resolve complex application softwarerelated questions and troubleshoot issues encountered inapplications. This position requires a handson individual who canpassionately and patiently educate our clients on how our productis designed to work and excels in problem solving skills haseagerness to learn and brings customer centric mindset.
    KEYRESPONSIBILITIES
    • Provide day to dayfunctional and technical software application support in a 24x7environment to our clients including functionality testing andtroubleshooting as needed.
    • Ensure propertimely and ongoing followup on assigned cases to ensure servicelevel agreements (SLA) are met and client satisfaction is high(CSAT).
    • Timebound and superior customercommunication over CRM (salesforce) phone and email to prevent casestaleness/ageing and preventing backlog.
    • Follow work on hand prioritization whiledealing with cases carrying high customer impact and deliver timebound resolution in line with customer expectations.
    • Where necessary time bound engagement of nextlevel support with proper triage and case documentation.
    • Attain and maintain product certification onCornerstone products in adherence with Cornerstone s ProductCertification Program achieving deep understanding and expertiseover Cornerstone applications.
    • Activeengagement with Knowledge base and forums utilizing helpchannels/resources.
    • Consistently deliveraligning with set goals and beyond
    • Collaboratewith team members from all around the world.
    • Consideration of privacy and securityobligation.

    MUSTHAVE SKILLS:
    • Bachelors degree in computer science or equivalent with 3years of customer facing application support experience (PreferablySaaS environment)
    • Handson experience workingon and debugging issues with access management SingleSignOn etc.
    • Basic awareness about SaaS cloud computing FTPSSO SMTP HTML etc.
    • Highly organized withunderstanding of processes SLAs and tools used in product supportecosystem.
    • Superior written and verbalcommunication skills.
    • Customer centric mindsetwith passion for helping customers and providing excellent customerservice.
    • Positive Attitude with ability tothink outside of the box.
    • Patient OrganizedComposed and Good Listener thoughtfully responding to anysituation.
    • Strong analytical andproblemsolving skills.
    • Strong team playerpromoting and influencing positive team spirit towards inclusivesuccess.
    • The role requires working in 24x7environment (mostly US shifts). Open to work in night shifts PSTTime

    SpecialRemarks from Company:INTERVIEWROUNDS: 3 MODEOF INTERVIEW: 1st Round Virtual and rest two F2FWORKING MODEWork from Office 5 days a week in PST (Night Shift) 9 PM to 6 AMALLOWANCESNight Shift Allowances (per day) for US and per day) forEMEA Cab service Food is given Medicalinsurance Extra allowances subjected to the day worked for(national/internationalholidays/weekends/extra time)ADDRESS 6thFloor Cornerstone Building Prabhat Rd Pune above Irani Cafe Pune411004
    ImportantNotes
    • Communication9/10
    • SAAs/PAAs/IAAS
    • CRM/Salesforce
    • SQL basicjoins Duplicate key foreign key inner join unique key
    • SSO Single signOn (OKTA)12hr/24hr/36hrs/(backend functional knowledge) IDP SP
    • HTTP Webservers
    • SFTP HTMLFTP.
    • International Customer handling exp (EMEAUK USA)
    • Graduate Btech/BCA computers (CSE ITECE) No mechanical/no aero/no pharma.
    • Customercentric Ownership of issueUnderstanding the major root cause troubleshooting Debugging
    • running log they should have exp in handlingirritated/irate customers.
    • Inbound andoutbound Calls & Email s & chat (very limited).
    • They will work with cross functional teamslike QA Engineering Product teams.

    sftp,smtp,joins,sso,ftp,debugging,crm,privacy,webservers,troubleshooting,single-sign-on,html,qa,sql,engineering,sla's,http,cloudcomputing,duplicate key,idp sp,product certification,runninglog,security obligation,access management,technical softwareapplication,single sign-on (okta),calls & email's &chat,ensure the security and privacy of the data,productsupport,technical support

  • Citi

    Ops Support Specialist-c04

    6 days ago

    Citi Pune, India

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination ...

  • NielsenIQ

    Support Specialist

    8 hours ago

    NielsenIQ Pune, India

    As an Engineer, you'll be part of a team of smart, highly skilled technologists who are passionate · about learning and prototyping cutting-edge technologies. Right now our platform is based on JAVA, Splunk, and SQL/PLSQL and we continue to adopt the best of breed in cloud-native ...

  • NielsenIQ

    Support Specialist

    5 days ago

    NielsenIQ Pune, India Full time

    Job Description · Support Specialist - REF35711N · Pune, India · As an Engineer, you'll be part of a team of smart, highly skilled technologists who are passionate · about learning and prototyping cutting-edge technologies. · Right now our platform is based on JAVA,Splunk,an ...

  • Contextine Software Pvt. Ltd.

    Technical Support Specialist

    1 week ago

    Contextine Software Pvt. Ltd. Pune, India

    Technical Support Specialist · Experience level: 1-3 years · In this role, your eye for detail will ensure that all of our customers are set up with the proper · configurations and network adaptations. We're searching for folks who like to be hands-on and dive into technical supp ...

  • Datamotive

    Infrastructure Support Specialist

    1 week ago

    Datamotive Pune, India

    Job Title: Infrastructure Support Specialist · Job Summary: · Supporting infrastructure on various cloud platforms for disaster recovery or migration. This is a Senior Position role with the Support Organisation and essentially requires good grasp of technical troubleshooting s ...

  • Citi

    Ops Support Specialist

    2 days ago

    Citi Pune, India Full time

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination ...

  • Synechron

    Production Support Specialist

    6 days ago

    Synechron Pune, India

    About Company: · At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization ...

  • Synechron

    Production Support Specialist

    5 days ago

    Synechron Pune, India

    About Company: · At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization ...

  • Wipro

    Desktop Support Specialist

    8 hours ago

    Wipro Pune, India

    Hi Linkies, · Experience: 1-3 Years · Location-Chennai/Mumbai/Pune · Skills-Desktop Support Engineer with good Communication skills. · Max Budget-3.5 LPA to 3.8 LPA · JD : EUC Support -DL2 · 1.Resource should have 6 months to 1 year experience · 2.Troubleshooting and fixing lapto ...

  • Cornerstone OnDemand

    Product Support Specialist

    1 week ago

    Cornerstone OnDemand Pune, India OTHER

    The Product Specialist is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand (CSOD) Talent Management Suite. Product Specialists work via telephone and electronic communication with clients to acknowledge, an ...

  • TAC Security

    Information Technology Support Specialist

    1 week ago

    TAC Security Pune, India

    Company Description · TAC Security is a global leader in vulnerability management, providing protection for Fortune 500 companies, leading enterprises, and governments worldwide. TAC Security's Artificial Intelligence (AI) based Vulnerability Management Platform, ESOF (Enterprise ...

  • Connectwise

    Software Support Specialist I

    4 days ago

    Connectwise Pune, India Full time

    Job DescriptionGeneral Summary:The ConnectWise Business Knowledge Specialist provides troubleshooting assistance related to the ConnectWise Business Suite Platform. These professionals must be great communicators and be able to translate their software knowledge into actionable d ...

  • MAN TRUCK & BUS INDIA PVT. LTD

    Information Technology Support Specialist

    1 week ago

    MAN TRUCK & BUS INDIA PVT. LTD Pune, India

    Educational Qualification : B.E./B.Tech · Total Years of Experience : 3-4 years · Relevant Experience: 2-3 years · Relevant Industries : Automotive / IT / Engineering Services · Role & responsibilities: · To manage Engineering IT applications responsibilities for R&D center. · Mu ...

  • Dev Gadhvi Creations Pvt Ltd

    Customer Support Specialist WFH

    1 week ago

    Dev Gadhvi Creations Pvt Ltd Pune, India

    This is a remoteposition. · TitleCustomer Support Specialist (WFH) · Dev GadhviCreations Private Limited is in search of a Support Specialist toengage with ourCustomersvia digital communication channels such as Email WhatsApp Chat andSocial Media. · Responsibilities: · Respond pr ...

  • Vision Infra

    Information Technology Support Specialist

    6 days ago

    Vision Infra Pune, India

    We are hiring for our client VISION Infra, India's top company engaged in renting and · trading of road construction equipment. · Your job will be to provide technical support to maintain the organization's computer systems, both hardware and software and other peripheral equipme ...

  • Hiresoft

    L1 Product Support Specialist

    1 day ago

    Hiresoft Pune, India

    JOB DESCRIPTION : · The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works via telephone and electronic communication (CRM) with clients t ...

  • FIS Global

    Product Support Representative Specialist

    1 week ago

    FIS Global Pune, India OTHER

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 5 - 10%GENERAL DUTIES & RESPONSIBILITIES · • Provides in-depth product support to FIS clients by resolving ...

  • Honeywell

    Exp Cust Exp Professional

    2 days ago

    Honeywell Pune, India

    **Join a team recognized for leadership, innovation and diversity**: · The Service Contract Customer Support Specialist will have ownership of a designated service contract base and will be the key contact for the Customer for those contracts, as well as supporting the wider Serv ...

  • Tata Consultancy Services

    HRo

    4 days ago

    Tata Consultancy Services Pune, Maharashtra, India

    Skill : HRO · Band - 1/2/3/5/6 · Location : Pune · Job Description: · Responsible for maintaining employee records accurately in Enterprise HRIS system (ADP). Sr HRIS Specialist will provide stellar HRIS support to employees, managers, and HR Business Partners of varying levels. ...

  • Cognizant Technology Solutions

    Associate - Projects

    5 days ago

    Cognizant Technology Solutions Pune, India

    **Senior Product Specialist** · **Qualification**: · Science / Engineering Graduate · ** Responsibility**: · **Project Management**: · - Report time, effort and status accurately. · - Share deliverables for review. · - Raise issues/concerns to the Senior Product Specialist / Prod ...