- Provide day to day functional and technical software application support in a 24X7 environment to our clients including testing and troubleshooting as needed
- Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements (SLA) are met and client satisfaction is high
- Attain and maintain product certification on Cornerstone products in adherence with Cornerstone's Product Certification Program
- Gain a deep understanding of the Cornerstone application including the hundreds of complex features configuration options
- Understand client's business processes and help them understand how to configure Cornerstone applications to support their needs
- Help to curate functionality information that can be turned into product
- knowledgebase and documentation through accurate, reliable, and complete case activity updates
- Collaborate with team members from all around the world
- Consideration of privacy and security obligations
- Bachelor's degree or commensurate professional experience in Science, Technology
or Engineering - 2+ years' experience in Customer Support or Technical Support. Experience in
Cloud/SaaS application support would be an asset - Customer centric mindset, with passion for helping customers and providing
excellent customer service - Fluency in English is a necessity while knowledge of any other language is a huge plus
- Excellent, professional, verbal (telephone) and written communicator with a coaching
mentality - Strong collaborative skills that compliment your ability to work with both local and
international team members - Ability to scope, analyze, resolve and record solution for clients' complex issues and
translate them into system functionality to help clients meet their needs with existing
system features - Competence to grasp complex system workflows, to understand cause and effect for
actions taken in a business process or software system. This skill is critical to
troubleshooting issues to distinguish between user error and actual system defects - Ability to thoroughly document and articulate system behaviors, issues, workflows
and/or functionality in such a way that all users can easily understand - Familiar with support workflows and processes and experience working with CRM
application like Salesforce, in a SLA driven ecosystem - Experience in a deadline-driven, fast-paced, high-growth environment preferred
- Open to work in night shifts 6PM to 3AM shift only.
-
Ops Support Specialist-c04
6 days ago
Citi Pune, IndiaThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination ...
-
Support Specialist
5 hours ago
NielsenIQ Pune, IndiaAs an Engineer, you'll be part of a team of smart, highly skilled technologists who are passionate · about learning and prototyping cutting-edge technologies. Right now our platform is based on JAVA, Splunk, and SQL/PLSQL and we continue to adopt the best of breed in cloud-native ...
-
Support Specialist
5 days ago
NielsenIQ Pune, India Full timeJob Description · Support Specialist - REF35711N · Pune, India · As an Engineer, you'll be part of a team of smart, highly skilled technologists who are passionate · about learning and prototyping cutting-edge technologies. · Right now our platform is based on JAVA,Splunk,an ...
-
Technical Support Specialist
1 week ago
Contextine Software Pvt. Ltd. Pune, IndiaTechnical Support Specialist · Experience level: 1-3 years · In this role, your eye for detail will ensure that all of our customers are set up with the proper · configurations and network adaptations. We're searching for folks who like to be hands-on and dive into technical supp ...
-
Infrastructure Support Specialist
6 days ago
Datamotive Pune, IndiaJob Title: Infrastructure Support Specialist · Job Summary: · Supporting infrastructure on various cloud platforms for disaster recovery or migration. This is a Senior Position role with the Support Organisation and essentially requires good grasp of technical troubleshooting s ...
-
Production Support Specialist
5 days ago
Synechron Pune, IndiaAbout Company: · At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization ...
-
Ops Support Specialist
2 days ago
Citi Pune, India Full timeThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination ...
-
Production Support Specialist
5 days ago
Synechron Pune, IndiaAbout Company: · At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization ...
-
Desktop Support Specialist
5 hours ago
Wipro Pune, IndiaHi Linkies, · Experience: 1-3 Years · Location-Chennai/Mumbai/Pune · Skills-Desktop Support Engineer with good Communication skills. · Max Budget-3.5 LPA to 3.8 LPA · JD : EUC Support -DL2 · 1.Resource should have 6 months to 1 year experience · 2.Troubleshooting and fixing lapto ...
-
Information Technology Support Specialist
1 week ago
TAC Security Pune, IndiaCompany Description · TAC Security is a global leader in vulnerability management, providing protection for Fortune 500 companies, leading enterprises, and governments worldwide. TAC Security's Artificial Intelligence (AI) based Vulnerability Management Platform, ESOF (Enterprise ...
-
Software Support Specialist I
4 days ago
Connectwise Pune, India Full timeJob DescriptionGeneral Summary:The ConnectWise Business Knowledge Specialist provides troubleshooting assistance related to the ConnectWise Business Suite Platform. These professionals must be great communicators and be able to translate their software knowledge into actionable d ...
-
Information Technology Support Specialist
1 week ago
MAN TRUCK & BUS INDIA PVT. LTD Pune, IndiaEducational Qualification : B.E./B.Tech · Total Years of Experience : 3-4 years · Relevant Experience: 2-3 years · Relevant Industries : Automotive / IT / Engineering Services · Role & responsibilities: · To manage Engineering IT applications responsibilities for R&D center. · Mu ...
-
Information Technology Support Specialist
5 days ago
Vision Infra Pune, IndiaWe are hiring for our client VISION Infra, India's top company engaged in renting and · trading of road construction equipment. · Your job will be to provide technical support to maintain the organization's computer systems, both hardware and software and other peripheral equipme ...
-
Customer Support Specialist WFH
1 week ago
Dev Gadhvi Creations Pvt Ltd Pune, IndiaThis is a remoteposition. · TitleCustomer Support Specialist (WFH) · Dev GadhviCreations Private Limited is in search of a Support Specialist toengage with ourCustomersvia digital communication channels such as Email WhatsApp Chat andSocial Media. · Responsibilities: · Respond pr ...
-
Product Support Specialist- L1
1 week ago
Talent Giants Consultancy Services LLP Pune, IndiaJob Title:Product Support Specialist L1Company Name:Cornerstone JobType: TechnicalNo Of Openings:2 CTC:Upto 8.5 LPA AllowancesLocation: PuneExperience: 3Years · AboutCompany: Cornerstone is apremier people development company. We believe people can achieveanything when they have ...
-
L1 Product Support Specialist
1 day ago
Hiresoft Pune, IndiaJOB DESCRIPTION : · The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works via telephone and electronic communication (CRM) with clients t ...
-
Product Support Representative Specialist
1 week ago
FIS Global Pune, India OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 5 - 10%GENERAL DUTIES & RESPONSIBILITIES · • Provides in-depth product support to FIS clients by resolving ...
-
Exp Cust Exp Professional
2 days ago
Honeywell Pune, India**Join a team recognized for leadership, innovation and diversity**: · The Service Contract Customer Support Specialist will have ownership of a designated service contract base and will be the key contact for the Customer for those contracts, as well as supporting the wider Serv ...
-
HRo
4 days ago
Tata Consultancy Services Pune, Maharashtra, IndiaSkill : HRO · Band - 1/2/3/5/6 · Location : Pune · Job Description: · Responsible for maintaining employee records accurately in Enterprise HRIS system (ADP). Sr HRIS Specialist will provide stellar HRIS support to employees, managers, and HR Business Partners of varying levels. ...
-
Associate - Projects
5 days ago
Cognizant Technology Solutions Pune, India**Senior Product Specialist** · **Qualification**: · Science / Engineering Graduate · ** Responsibility**: · **Project Management**: · - Report time, effort and status accurately. · - Share deliverables for review. · - Raise issues/concerns to the Senior Product Specialist / Prod ...
Product Support Specialist - Pune, India - Cornerstone OnDemand
Description
The Product Specialist is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand (CSOD) Talent Management Suite. Product Specialists work via telephone and electronic communication with clients to acknowledge, analyze, and resolve complex application software related questions and issues encountered in Cornerstone's applications. This position requires a hands-on individual, who can passionately and patiently educate our clients on, how our product is designed to work, and excels in comprehensive problem analysis, software support and customer service.Office Based Job and EST Time Zone (6PM to 3AM IST)
In this role you will...
You've got what it takes if you have...
#LI-onsite