- Manage call center and generate business from cross sell of various banking products.
- Develop strategy to deliver qualitative business using triggers like – Incentives, Customer Experience, Attrition management.
- Implement strategies to improve overall team efficiency, productivity, and performance metrics.
- Align with business budget monthly, quarterly and yearly and design strategy to deliver the business.
- Collaborate with team to drive the achievement of sales targets and KPIs.
- Analyze sales data across different teams to identify trends and areas for improvement.
- Oversee the implementation of quality assurance measures at all levels of management.
- Provide insights and recommendations to senior management based on hierarchical performance metrics.
- Consistent adherence to quality standards and call scripts.
- Collaborate with team to assess and enhance call center processes.
- Drive continuous improvement initiatives at all management levels for increased overall efficiency.
- Responsible to manage complete hierarchy of Outsourced call centre captive / vendor through strong relationship management.
- Maintaining call centre billing month on month and driving efficiencies to lower the cost.
- Skill to manage technical queries encountered in day-to-day call centre operations and resolve the same with internal & external stake holders.
- Identify process weaknesses to improve sales with quality.
- Strong process orientation on daily business delivery and responsible for business delivery, cost management, revenue generation and attrition management.
-
Analyst-BPRG (Turbo Cross Sell)
1 week ago
IDFC FIRST Bank Thane, India Full timeRole/ Job Title: Product Manager – VKYC · Function/ Department: TURBO Cross Sell · Job Purpose: · The role entails for implementation and maintaining cross sell products and managing the digital journeys of Cross sells product in various platforms, taking launches to closure wit ...
-
Quality Lead-Cross Sell COE
1 week ago
IDFC FIRST Bank thane, IndiaRole/ Job Title: Quality Lead - Cross Sell COE · Function/ Department: TURBO Cross Sell · Job Purpose: · The Quality Lead is responsible for assuring the quality of and adherence to systems/software product standards, processes and procedures. Compliance with agreed upon st ...
-
Dialer Manager-Cross Sell eBranch
3 weeks ago
IDFC FIRST Bank thane, IndiaRole/ Job Title : Dialer Manager-Cross Sell eBranch · Function/ Department : Turbo Cross Sell · Job Purpose : · The role entails ensuring stability of dialer application, telecom lines performance management and real time monitoring and reducing idle time of the agents by d ...
-
Sales Trainer-Turbo Cross Sell
3 weeks ago
IDFC FIRST Bank thane, India Full timeRole/ Job Title: Sales Trainer – Turbo Cross Sell · Function/ Department: Turbo Cross Sell · Job Purpose: · Exposure & rich experience in Product Training / Sales Training. Should be well versed with L&D aspects, MIS etc. · Roles & Responsibilities: · Prepares new sales ...
-
Quality Manager-Turbo Cross Sell
4 days ago
IDFC FIRST Bank thane, IndiaRole/ Job Title: Quality Manager-Turbo Cross Sell · Function/ Department: Turbo Cross Sell · Job Purpose: · The role involves collaborating with Business/Operations/Training Team and co-opt the performance improvement for bottom quartile population. · Roles & Responsibilit ...
-
Unit Manager-Turbo Cross Sell
3 days ago
IDFC FIRST Bank Thane, IndiaRole/ Job Title · : Unit Manager - Turbo Cross SellFunction/ Department · : Turbo Cross SellJob Purpose: · The role entails driving business growth through overseeing team focused on cross selling of banking products and closely collaborating with retail team. It involves strateg ...
-
Quality Manager-Turbo Cross Sell
3 days ago
IDFC FIRST Bank Thane, IndiaRole/ Job Title: · Quality Manager-Turbo Cross SellFunction/ Department: · Turbo Cross SellJob Purpose:The role involves collaborating with Business/Operations/Training Team and co-opt the performance improvement for bottom quartile population.Roles & Responsibilities:Managing pr ...
-
Quality Lead-Cross Sell COE
5 days ago
IDFC FIRST Bank Thane, IndiaRole/ Job Title: · Quality Lead - Cross Sell COEFunction/ Department: · TURBO Cross SellJob Purpose:The Quality Lead is responsible for assuring the quality of and adherence to systems/software product standards, processes and procedures. Compliance with agreed upon standards and ...
-
Manager – Cross Sell
6 days ago
Acme Services Private Limited Mumbai, IndiaJob Description: · Improve the cross-sell penetration of insurance offerings within lending products · Identify, evaluate, onboard & manage the new insurance partners · Coordinate with insurance companies and internal teams to ensure faster issuance of insurance policies. · Train ...
-
Product Manager-Cross Sell
1 week ago
IDFC FIRST Bank Mumbai, India Full timeRole/ Job Title: Product Manager-Cross Sell · Function/ Department: Personal Loan · Job Purpose: · The role entails driving value propositions for Cross-sell Personal Loan lending business by executing strategies to expand the existing products, channels, segments and customer b ...
-
Sales Manager-Cross Sell
3 weeks ago
IDFC FIRST Bank mumbai, India Full timeRole/ Job Title: Territory Manager- Cross Sell (Home Loans) · Function/ Department: Home Loan · Job Purpose: · The role entails the responsibility of generating home loan business through different channels. It includes administering and training a team of executives to exp ...
-
Product Manager-Cross Sell
3 weeks ago
IDFC FIRST Bank mumbai, IndiaRole/ Job Title: Product Manager – Cross Sell · Function/ Department: Retail Banking · Job Purpose: · The role entails driving value propositions for Personal Loan lending business by executing strategies to expand the existing products, channels, segments and customer base ...
-
Sales Manager-Cross Sell
5 days ago
IDFC FIRST Bank Mumbai, IndiaRole/ Job Title: · Territory Manager- Cross Sell (Home Loans)Function/ Department: · Home LoanJob Purpose:The role entails the responsibility of generating home loan business through different channels. It includes administering and training a team of executives to expand commerc ...
-
Territory Manager-Cross Sell
1 week ago
IDFC FIRST Bank Mumbai, India Full timeRole/ Job Title: Territory Manager · Function/ Department: Sales · Job Purpose: · The role bearer has the responsibility of sourcing loans from market using DSAs/DSTs and existing channel partners as well establishing a quality portfolio. It entails managing a team, maintain s ...
-
Axis Bank Mumbai, IndiaCBG:Geography Cross-sell and Portfolio Manager - MEG · Years1 OpeningMumbai · Role description · Geography Liability Portfolio Manager – Medium Enterprises GroupAbout Commercial Banking Coverage Group The Commercial Banking Group is responsible for delivering One Axis to clients ...
-
Elite Banker-nri Engagement
3 weeks ago
IDFC FIRST Bank Thane, India**Role/ Job Title**: Virtual Relationship Manager-NR Acquisition · **Business**: Retail Banking · **Function/ Department**: Retail Liabilities · **Place of Work**: Sales Hub · **Job Purpose**: · Acquisition Manager will be responsible to open accounts for intersted customers and ...
-
Telephone Sales Representative
3 weeks ago
Watchyourhealth India Private Limited Thane District, Maharashtra, India**Key Responsibilities**: · - In the Tele calling job, the individual needs to answer the queries of the customer by understanding their need and requirements. · - Query handling, educate customers on products and services, cross selling. · - To explain the benefits of the produc ...
-
Associate
3 weeks ago
TATA Capital Thane, IndiaMajor Deliverables: · - Drive Business Analytics & Cross Sell initiative for Retail & Mortgage Loans · Use sophisticated statistical techniques to design advanced analytical scorecards for customer acquisition and collection recoveries · Use of external data including Bureau Anal ...
-
Sales Coordinator
2 weeks ago
Activaa TechnoControls Pvt Ltd Thane, IndiaIdentifying Sales needs across the manufacturing industry. · - Primary responsibility is to interact with customers and generate enquiry. Identify appropriate solution and submit offer with the help of back-office team. · - To interact with customers and generate enquiry. Identif ...
-
Sales Executive
3 weeks ago
Nisiki India Pvt Ltd Thane, India**About us** · Nisiki India Pvt Ltd is a small business in Thane, Maharashtra. We are professional, agile, customer-centric and our goal is to TO BE THE No.1 & MAINTAIN THE STATUS IN THE BUSINESS OF TOTAL VALUE CHAIN MANUFACTURING OF HIGH PRECISION ELECTRO MECHANICAL, ENERGY EFFI ...
Unit Manager-Turbo Cross Sell - thane, India - IDFC FIRST Bank
Description
Role/ Job Title : Unit Manager - Turbo Cross Sell
Function/ Department : Turbo Cross Sell
Job Purpose: The role entails driving business growth through overseeing team focused on cross selling of banking products and closely collaborating with retail team. It involves strategic planning and ensuring multi product sales through effective cross – selling techniques and overseeing the performance of the outbound calling team. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs.
Roles & Responsibilities :
Education Qualification:
Graduation: Any
Post-graduation : MBA, PGDM
Experience : 10+ years of relevant experience
