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    Hiring for AVP- Sourcing Operations Role - Hyderabad, India - Genpact

    Genpact
    Genpact Hyderabad, India

    1 week ago

    Genpact background
    Description

    Inviting applications for the role of Assistant Vice President, Sourcing Operations

    Genpact is looking to fill the role of Sourcing Operations, a leadership role responsible for the strategic planning and execution of sourcing, procurement helpdesk and requisition management operations for a key client ensuring all Genpact Delivery center meet customers and organization needs. This position provides leadership and management to Genpact staff aligned to the client's sourcing operations and actively contributes to overall operational targets as well as daily business decisions. The successful candidate will be responsible for customer management, people management, quality management, workplace planning, mentoring, development, and training.

    Responsibilities

    · Collaborate with client's stakeholders, Country Head of Procurement and Senior Sourcing Manager to develop and execute sourcing strategy and operational plans

    · Meet the Savings targets as per the regional plans, and ensure no contracts / SOW's are expired before the expiry dates

    · All key metrics such Cost to serve, Quality and Operational efficiency targets achieved

    · Lead regional operations to achieve/exceed P&L

    · Deliver Genpact's digitalization strategy through leveraging the latest disruptive technologies such as Robotics Process Automation (RPA), Artificial Intelligence (AI) as well as blockchain to enhance operational delivery and customer experience

    · Lead and initiate discussions with global process owners at client and highlight key focus areas and bring in traction to support operations, improvement initiatives and ensure implementation

    · Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps

    · Be an escalation point for resolving customer & internal issues. Handle escalations confidently, identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated

    · Maintain & grow excellent customer relations – focus on improving NPS. Take personal ownership for actions plans that may arise from time to time for the country/regions

    · Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales

    · Work with client's retained organization to assist with communication of key process changes to drive program adoption within client teams

    · Responsible for monitoring process of savings targets, timely deliveries, agreed sourcing projects

    · Proactively engage internal Genpact team to increase knowledge & expertise being delivered to the client on sourcing, procurement & AP processes

    Qualifications we seek in you

    Minimum Qualifications

    · Bachelors/master's degree in Procurement, Commerce, Business, Economics, or a related subject from a reputed University

    · Subject matter expert in sourcing and procurement – the ability to coach & mentor team members

    · Outstanding negotiation, interpersonal, verbal, and written communication skills

    · Demonstrate a working knowledge of the lean six sigma framework to drive continuous performance improvement

    · Commercially savvy seeks to provide win-win solutions for the Client and Genpact

    · Measurable experience in leading and growing profitable satisfied accounts and/or meaningful business management experience

    · Ability to lead a team of 40+ people and be able to assimilate & encourage cultural diversity

    · Proven listening and customer service skills

    · Influencing skills, creative thinking/innovative mindset

    · Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations

    Preferred Qualifications/ Skills

    · MBA / Professional certification in Procurement is desirable

    · Knowledge of Coupa, Oracle Fusion is an advantage

    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, , and YouTube.

    Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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