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    Service Portal Virtual Agen Now mobile lead - Pune, India - TalentPulse Consultant

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    Description

    Service Portal Virtual Agent Now MobileLead

    Overview:

    The ServicePortal Virtual Agent Now Mobile Lead plays a crucial role inleading the development and management of ServiceNows serviceportal virtual agent and Now mobile platform. They are responsiblefor overseeing the design implementation and optimization of theseplatforms to ensure seamless user experiences and efficientoperations.

    KeyResponsibilities:

    • Lead thedevelopment and maintenance of ServiceNows service portal virtualagent and Now mobile platform
    • Collaborate withcrossfunctional teams to gather requirements and designuserfriendly interfaces
    • Implement bestpractices for user experience accessibility and mobileresponsiveness
    • Customize and configure virtualagent conversations and workflows to optimize customerinteractions
    • Develop and maintain mobileapplications for ServiceNow platform
    • Implementand customize widgets themes and templates for the serviceportal
    • Ensure the integration of ServiceNowapplications and functionalities with the service portal andvirtual agent
    • Provide technical leadership andguidance to junior developers andadministrators
    • Perform system testing debuggingand troubleshooting for service portal virtual agent and mobileapplications
    • Monitor and optimize platformperformance and user experience
    • Stay updatedwith industry trends and technological advancements in ServiceNowand mobile development
    • Collaborate withstakeholders to understand business requirements and translate theminto technical solutions
    • Participate in codereviews and documentation
    • Ensure compliancewith security and data privacystandards

    RequiredQualifications:

    • Bachelors degree inComputer Science Information Technology or relatedfield
    • ServiceNow Certified ApplicationDeveloper (CAD) certification
    • Proven experiencein developing and customizing ServiceNow service portal and virtualagent
    • Proficiency in JavaScript HTML and CSSfor ServiceNow platform
    • Experience in mobileapplication development for iOS and Androidplatforms
    • Strong understanding of ServiceNowplatform architecture and integrations
    • Abilityto lead and mentor a team of developers andadministrators
    • Excellent problemsolving andanalytical skills
    • Effective communication andcollaboration abilities
    • Knowledge of UI/UXdesign principles and best practices
    • Experiencewith Agile development methodologies
    • Ability toprioritize and manage multiple projectssimultaneously
    • Understanding of security andcompliance requirements for enterpriseapplications
    • Selfmotivated and keen to stayupdated with technologicaladvancements
    • Certification in mobiledevelopment (e.g. iOS or Android) is aplus

    servicenow,mobiledevelopment,javascript,css



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