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    Delivery Manager - Pune, India - Birlasoft

    Birlasoft
    Birlasoft Pune, India

    1 week ago

    Default job background
    Technology / Internet
    Description

    About Birlasoft:

    Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

    About the Job:

    The offshore delivery leader is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets. This person would work out of customer premises and would govern delivery for all projects. He/She would be first point of escalation for the customer. He/She would liaison with the offshore counterparts to ensure customer commitments are met.

    Title: Service Delivery Manager

    Location: Pune

    Educational Background : Masters/Professional Degree

    Key Responsibilities :

    1) P&L Management

    • Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, Handled accounts (P&L) spread across various GEO
    • Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs
    • Conducts monthly reviews on revenue margin, pipeline, utilization
    • Identify key parameters of improvement for vertical growth and margins
    • Lead and implement all cost related initiatives for VBUs and direct projects

    2) Sales & Client Management

    • Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions)
    • Identify opportunities for cross sell in the existing accounts
    • Co-own, support and propose new domain offerings/cross-sell to existing clients
    • Build Industry partnerships and come up with new offerings, solutions for the vertical
    • Support Sales and Delivery teams in proposal/solution development
    • Supporting onsite presales and customer presentations
    • Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements
    • Exposure of long-term planning and execution

    3) Service Delivery and Project Management

    • Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation
    • Decide delivery account structure for all accounts under the vertical
    • Responsible for the overall delivery of the vertical
    • Ensure smooth operations delivery and in alignment with agreed targets
    • Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery
    • Drive change management with agility basis business needs

    4) Performance Management

    • Cascade vertical level goals to practice and account delivery teams
    • Manage performance, rewards, careers and appraisals for teams
    • Monitor overall vertical employee performance

    5) Resource Management & Utilization

    • Own operating plans and identify overall resourcing and project staffing requirements along with RMG
    • Periodically review overall people operating plan and utilization

    Skills Required: Min. 20 years of relevant experience required.

    Additional Requirements :

    • Excellent People Management skills with strong ability to lead & mentor the team
    • Knowledge of Global IT systems and infrastructure
    • Client facing experience
    • In-depth knowledge of domain Industry and business environment
    • Analytical and problem-solving capabilities
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