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    Delivery Manager - Pune, India - Helpshift

    Helpshift
    Helpshift Pune, India

    1 week ago

    Default job background
    Technology / Internet
    Description

    Key Responsibilities :

    · Act as the sole participant with complete oversight of technical delivery from project inception through to release;

    · Work alongside the Stakeholders, Development Team, Business Analysts, Product Owners, and the DevOps team to ensure end-to-end delivery of our product range.

    · Research and advance our pipelines, technologies, delivery processes, multi-tasking on multiple projects with other team members;

    · Strictly follow Agile Delivery practice and conventions;

    · Leverage various reporting matrixes that provide project insight – assisting on backlog management/roadmap creation with the Product Owners/Business Analysts;

    · Motivate and encourage the Development team with their Delivery outcomes;

    · Troubleshoot any delivery issues in a timely manner in a highly scalable development environment;

    · Act as the catalyst to improve delivery process and overall development practices;

    · Ensure documentation is created to a high standard and then followed for all areas of Delivery Management.

    Required Skills & Qualifications:

    • The ideal candidate will have a degree relevant to Information Technology/Computer Science, Engineering (or equivalent) and 10 + years of total experience and around 5 years of relevant work experience preferably acting as an Agile Delivery Manager (or Release Manager/Technical Project Manager).
    • Experience working within a Release Management model, and exceptional understanding of Agile methodology and the Agile SDLC.
    • Experience working alongside Scrum Masters, managing scope and schedules with an Agile approach to prioritisation and value delivery;
    • Act as the functional and subject matter authority (SME) for the solution that is being delivered.
    • Ensure teams deliver demonstrable value against the client/product owner/stakeholder's objectives every iteration, and that delivery is optimal and repetitious.
    • Leverage a scalable qualitative and quantitative approach to risk management, identifying risks early, providing high visibility on impact and urgency against project milestones, and determining timely, necessary action(s).
    • Act as the catalyst for change and improvement in performance and quality.
    • Provide feedback, guidance, and coaching to members of the development team on delivery, in collaboration with their Development Leads and Managers.
    • Contribute to our Process and Practices, leveraging a refined toolkit of best practices, collaboration tools, techniques, activities, and release delivery management.
    • Ability to recognise and mediate conflict between parties at all levels, with both teams and with the external stakeholders/clients working with our teams.
    • Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, Miro etc.

    It would be desirable to have additional understanding in the following areas:

    · Has previously worked gaming industry or similar and has experience as a Delivery Manager in cross functional organisations developing both bespoke custom made software and integrating too off the shelf products.

    · Understand delivery of a platform to enable Customers to self-service their needs and view details of their engagement on a web portal.

    Benefits:

    • Hybrid setup
    • Worker's insurance
    • Paid Time Offs
    • Other employee benefits to be discussed by our Talent Acquisition team in India

    Closing:

    Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

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