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    Support Delivery Manager - Pune, India - Quorum Software

    Quorum Software
    Quorum Software Pune, India

    1 week ago

    Default job background
    Full time
    Description

    Support Delivery Manager

    Location: Pune, India or Bangalore, India

    Model of Work: Hybrid

    About Quorum Software

    Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since , Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit

    Be a part of our legacy

    Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

    Who we are looking for:

    Are you excited by challenges?Do you enjoy working in a fast-paced, international and dynamic environment?Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

    What You Will Do:

  • Accountable to ensure that support services delivered are % aligned with support contracts (ensure there is a valid support contract, no deviations from SLOs/scope of support service and service window).
  • Accountable and responsible for overall transition plan (transition to support and transition project enhancement)
  • Accountable for SLA/KPI & Continuous Service Improvement as part of the commitment to customer.
  • Accountable for the support process and approves any deviation from standard.
  • Periodic alignment with customer's (contract) management on the overall delivery engagement.
  • Conducting operational governance meetings with customers, presenting service performance reporting and working on action items.
  • Involves other stakeholders within the company, for delivering the end to end service.
  • Accountable and Responsible for communication towards customer and external parties for Major Incident Management process.
  • Support/manage communication or discussion related to contractual, commercial, and operational escalations.
  • Coaching and mentoring support team members.
  • And other duties as assigned.

    • What to Bring:

  • 10-12 years of experience in IT Industry with at least 3-4 years of them in Service/Support Delivery Management
  • 1-2 years experience in managing a team
  • Worked with global stakeholders
  • Should have managed service delivery for different customers
  • Good knowledge of ITIL
  • Oil and Gas Domain knowledge.
  • Knowledge of Energy Components is an added advantage
  • Good presentation and leadership skills.
  • Excellent Team Player
  • Have Good attitude to work in cross functional teams
  • Able to work with multiple cultures/countries
  • Should strive for improvements in the service delivery

    • Additional Details

  • Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position.

    • Diversity Statement : At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.

    Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.

    Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

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