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    Operations Team Lead - Bengaluru, India - Voya India

    Voya India
    Voya India Bengaluru, India

    3 days ago

    Default job background
    Technology / Internet
    Description

    Retirement Service - Team Leader

    Exp : 8+yrs

    Location : Bangalore

    Roles and Responsibilities

    ➢ Responsible for leading operations team

    ➢ Works with internal and onshore teams closely to ensure a reliable and operationally effective flow of process

    ➢ Interact directly with the stake holders to deliver business requirements and overall healthy process behavior

    ➢ Duties may include, taking part in planning, organizing and directing the work of subordinates or others

    ➢ Outline procedures and instructions on work received

    ➢ Make estimations on new jobs received, check accuracy/quality of content creation/population done by others

    ➢ Ensuring records are maintained accurately

    ➢ Motivates and guide the team to achieve the daily targets in a timely manner

    ➢ Identify and fix the gaps in the process between offshore and onshore teams

    ➢ Partner with offshore and onshore management to ensure compliance and scalable communication processes

    ➢ Actively work with various internal teams to drive tools and process improvements that effect process flows

    ➢ Adhered to Compliance and Audit

    ➢ Effectively manage SLA, process flows and any escalations

    ➢ People management (Leadership role, team management, floor control and retention), Performance Management and Rewards & Recognition

    ➢ Formulate, implement, track career path and individual development plans of team members ➢ Mentor and guide quality lead/process expert to manage quality, improve process efficiency and minimize variation

    ➢ Conceptualize, design and deliver trainings to the team

    ➢ Manage the team and ensure high service delivery and execution Skills and Required profile

    ➢ In-depth knowledge of US Retirement process

    ➢ Experience in the handling the team size of 20-25 people

    ➢ Should have minimum 7 years of experience in US retirement services(Defined Contributions) & 3 Years in People Management Role

    ➢ Excellent communications and analytical skills

    ➢ Should be self-starter, self-motivator, proactive & target oriented ➢ Should possess strong networking skills

    ➢ Should have good knowledge in MS office applications

    ➢ Makes decisions within guidelines, balancing risk and service needs, seeking assistance from manager as necessary

    ➢ Should be flexible to work in night shifts and must extend when business required ➢ Knowledge on SLA/Attrition/Quality

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