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    Manager, Quality Services, Alexa Device Support - Chennai, India - ADCI MAA 15 SEZ

    ADCI MAA 15 SEZ
    ADCI MAA 15 SEZ Chennai, India

    2 weeks ago

    Default job background
    Full time
    Description
    Would manage DAs and SMEs, and will report to the Ops Manager. A Ops managershould have ability to mentor/coach DA's/SMEs and ensure test case execution process is managed well. Will be the point of contact for the DAs, SMEs and QAEs for clarification queries/project execution/work allocation.

    A Ops manager will also be required to look at optimizations in the processes followed and bring about improvement in quality / productivity.

    In addition to managing process improvements and work allocation, and will also manage daily floor operations, create reports, review operator / DA performance on regular intervals and also ensure productivity & quality deliverables are met.

    A Ops manager will also be responsible for performance management of all the DA's & Auditor's reporting in to him/her.

    Key job responsibilities
    Would manage DAs and SMEs, and will report to the Ops Manager. A Ops managershould have ability to mentor/coach DA's/SMEs and ensure test case execution process is managed well. Will be the point of contact for the DAs, SMEs and QAEs for clarification queries/project execution/work allocation.

    A Ops manager will also be required to look at optimizations in the processes followed and bring about improvement in quality / productivity.

    In addition to managing process improvements and work allocation, and will also manage daily floor operations, create reports, review operator / DA performance on regular intervals and also ensure productivity & quality deliverables are met.

    A Ops manager will also be responsible for performance management of all the DA's & Auditor's reporting in to him/her.

    A day in the life
    Would manage DAs and SMEs, and will report to the Ops Manager. A Ops managershould have ability to mentor/coach DA's/SMEs and ensure test case execution process is managed well. Will be the point of contact for the DAs, SMEs and QAEs for clarification queries/project execution/work allocation.

    A Ops manager will also be required to look at optimizations in the processes followed and bring about improvement in quality / productivity.

    In addition to managing process improvements and work allocation, and will also manage daily floor operations, create reports, review operator / DA performance on regular intervals and also ensure productivity & quality deliverables are met.

    A Ops manager will also be responsible for performance management of all the DA's & Auditor's reporting in to him/her.

    About the team
    Quality Services (QS) org provides testing support for Devices, Retail and AWS products. The primary objective of QS org is to provide manual testing support, which includes regression and new feature/product testing.

    We are open to hiring candidates to work out of one of the following locations:

    Chennai, TN, IND

    BASIC QUALIFICATIONS

    • 2+ years of team management experience
    • Experience using data to influence business decisions
    • Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
    • Experience an operations, project or program Manager directly managing and developing frontline managers
    PREFERRED QUALIFICATIONS

    • Experience managing project delivery
    • Experience in quality assurance/testing/mobile industry/internet of things (IoT)
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