- 7 - 9 Years
- 1 Opening
- Noida
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Team Lead
Found in: Talent IN 2A C2 - 5 days ago
Astrotalk Noida, IndiaCompany Description · Astrotalk is a leading company in the field of Astrology, started by a non-believer who became convinced of the reality of astrology through research. The company connects customers with real astrologers and guarantees customer satisfaction. Astrotalk has se ...
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Team Lead
Found in: Talent IN C2 - 5 days ago
Expo Display Studio Pvt. Ltd. Noida, India Full timeResponsibilities: · Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns · Design, build and maintain our social media presence · Measure and report performance of all digital marketing campaigns, and ...
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Team Lead
Found in: Talent IN C2 - 2 days ago
Testbook Noida, India Full timeAbout Us: · The fastest rising startup in the EdTech space, focussed on Engineering and Government Job Exams and with an eye to capture JEE, Medical, UPSC, and international exams. · Testbook is poised to revolutionize the industry. With a registered user base of over 105 lakh ...
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Technical Team Lead
Found in: Talent IN 2A C2 - 3 days ago
Gamemano Noida, IndiaPosition Overview: · We are seeking an experienced and visionary Technical Lead (TL) to lead our technical team and drive innovation, research, and development efforts. As the TL, you will play a critical role in shaping our technology strategy, overseeing technical operations, a ...
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Technical Team Lead
Found in: Talent IN 2A C2 - 3 days ago
Innovation Technology By Design Noida, IndiaJob Description · Technical Team Lead · Department Service Delivery · Reports to Ass. Service Delivery Manager/ SDM · Work Model WFO · Shift Type Rotational shifts in EST. · Position Summary · Managed Services Team Leader will be responsible for leading, motivating, and overseei ...
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Legal Team Lead
Found in: Talent IN 2A C2 - 3 days ago
TransPerfect Noida, IndiaOVERVIEW · The Team Lead will be responsible for providing daily support to project managers and assistant project managers with utmost care of quality and timeliness of document review projects. Responsible for implementing project workflows and reporting daily progress of the r ...
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Technical Team Lead
Found in: Talent IN 2A C2 - 10 hours ago
Innovation Technology By Design Noida, IndiaJob Description · Technical Team Lead · Department Service DeliveryReports to Ass. Service Delivery Manager/ SDMWork Model WFOShift Type Rotational shifts in EST. · Position Summary · Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day ...
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Team Lead-CSV
Found in: Talent IN C2 - 5 days ago
YO HR CONSULTANCY Noida, IndiaTeamLeadCSVLocation:NoidaExperience: 1012Years · MustHave:Experiencein CSV (Computer SystemValidation)Understanding of the regulatoryguidelines for IT systems primarily FDA EMA MHRA andPMDA · JD:1.Exposure to pharmacovigilance domain and drug safety applicationsArgus or ArisG/J s ...
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Network Operations Team Lead
Found in: Talent IN 2A C2 - 2 days ago
Innovation Technology By Design Noida, IndiaWork Model: Fully On-Site · Shift Type: Rotational EST Hours · Position Summary: · Network Operations Center Team Leader will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the t ...
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Technical Support Team Lead
Found in: Talent IN 2A C2 - 3 days ago
GEDU Services Noida, IndiaPosition Summary: · We are seeking highly accomplished Support Lead who can be the part of the GEDU IT Engineering Team at GEDU Noida. The person should preferably have worked as Support Lead in any Software Product development organization and has experience in developing and d ...
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Software Engineering Team Lead
Found in: Talent IN 2A C2 - 3 days ago
Alphadroid Noida, IndiaJob Description: · We are seeking a dynamic and experienced Software Engineering Team Lead with expertise in software development & solution architecture to join our team. The ideal candidate should have 8 to 10 years of industry experience and a strong background in full-stack d ...
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Customer Service Team Lead
Found in: Talent IN 2A C2 - 3 days ago
iEnergizer Noida, India· Hiring – Team leader for Banking voice process · Job description · Role and Key Responsibilities: · for the day-to-day supervision of a group of associates including · work and attendance monitoring in accordance with organization policy and applicable legal · impart effective ...
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Customer Service Team Lead
Found in: Talent IN 2A C2 - 10 hours ago
iEnergizer Noida, India· Hiring – Team leader for Banking voice process · Job descriptionRole and Key Responsibilities: · for the day-to-day supervision of a group of associates includingwork and attendance monitoring in accordance with organization policy and applicable legal · impart effective coach ...
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Data and Recon Team Lead
Found in: Talent IN C2 - 3 days ago
Clearwater Analytics Noida, India Full timeData & Recon Team Lead (OPDT021 & OPRC006) · Job Summary: · The Data & Recon Team Lead is responsible for overseeing all aspects of intelligence gathering, data analysis, and strategic decision-making. They must possess strong analytical skills, proficiency in technical tools, ...
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Team Lead-QA CSV
Found in: Talent IN C2 - 4 days ago
YO HR CONSULTANCY Noida, IndiaTeamLeadCSVLocation:NoidaExperience:1012Years · MustHave:Experiencein CSV (Computer SystemValidation)Understanding of the regulatoryguidelines for IT systems primarily FDA EMA MHRA andPMDA · JD:1.Exposure to pharmacovigilance domain and drug safety applicationsArgus or ArisG/J st ...
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Team Lead
Found in: Talent IN 2A C2 - 3 days ago
DMI Finance Private Limited Delhi, IndiaAbout DMI: · Led by technology, powered by creative thinking and driven by innovative partnerships, DMI is reimagining the transmission of credit in India. · Founded in 2008 by Shivashish Chatterjee and Yuvraja C. Singh, and supported by a deeply experienced team, DMI has grown i ...
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Team Lead
Found in: Talent IN 2A C2 - 3 days ago
Spirient Gurgaon/Gurugram/Delhi NCR/Noida/Greater Noida/Anywhere in India/Multiple Locations permanentJob Description : · - Wifi Infra, Authentication, Routing & Switching, Fortinet NSE 7 or Above. · - SDWAN/Firewall and worked on Versa and Fortinet. · - Network Topology Understanding · Roles & Responsibilities : · Routing and Switching : · - Extensive experience in designing, co ...
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Team Lead
Found in: Talent IN C2 - 1 day ago
ATSPL - Haryana New Delhi, India Full timeAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we dis ...
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Team Lead
Found in: Talent IN C2 - 3 days ago
ATSPL - Delhi New Delhi, India Full timeJob Description: · At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year t ...
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Servosys - Software Engineer/Team Lead - Java
Found in: Talent IN 2A C2 - 3 days ago
Servosys Solutions Noida, IndiaJob Description : · Looking for a talented full stack developer who is proficient in Java/ JavaScript. Your primary focus will be developing user interface components and implementing them following well-known workflows. · You will ensure that these components and the overall app ...
AxisPhone:Customer Service Team Lead - Noida, India - Axis Bank
Description
AxisPhone:Customer Service Team Lead - Voice
Role description
AxisPhone:Customer Service Team Lead - Non Voice
INTERNAL USAGE:
No. of Vacancies:
Reports to:
AxisPhone:Service Head - Voice
Is a Team leader?
Yes
Team Size:
15-20
Grade:
Manager/Senior Manager
Business:
Retail Operations
Department: �
Axis Phone
Sub - Department:
Axis Phone
Location:
Mumbai/Chennai
About Axis Phones
Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.
About the Role
The role manages a team of service executives and coach to ensure total customer satisfaction on every interaction handled by the team and curb any escalations.
Key Responsibilities
�Managing a team of 15-20 inbound Client Service Executives and 1 Client Service Coach,
�Ensuring total customer satisfaction on every interaction handled by the team and curb escalations,
�Managing key performance indicators for the team like average handling time, adherence, client experience metrics, sales, quality, digital migration, etc.
�Providing timely resolution and customer communication on escalated cases,
�Ensuring process efficiency by achieving nil defects and quality targets for the team,
�Motivating and developing team members to meet & exceed unit targets on service, sales, and client experience parameters,
�Managing referrals and request closure within timelines,
�Ensuring timely acknowledgement & feedback / coaching on quality, defects, detractors, etc.,
�Conducting timely evaluations and provide developmental feedback to the team,
�Ensuring completion of all trainings assigned to the team,
�Taking over escalations,
�Adhering to compliance and information security requirements on service and sales,
�Preparing, analyzing and actioning out on team performance MIS,
�Mentoring new team members,
�Managing the development of team members,
�Managing performance of bottom quartile team members,
�Managing administrative and system activities for the team,
�Managing discipline on the production floor - minimal absenteeism, timely logins, minimal shrinkage and leave management,
�Conducting appraisals as per company timelines and guidelines,
�Conducting team briefings,
�Interviewing client service executives and effectively onboarding them
Qualifications
Optimal qualification for success on the job is:
� Graduate or Post graduate from a recognized institution
� 5-8 years of relevant experience
Role Proficiencies:
For successful execution of the job, a candidate should possess the following:
Strong written communication skills,
Analytical thinking,
Coaching & mentoring skills,
People management,
Stakeholder management,
Strong problem solving skills,
Detail orientation,
Proficiency in MS Office,
Excellent product and process knowledge
Shift:
Should be open to shifts (24X7) as per current shift structure of the inbound channel
About Axis
Incorporated in 1994, Axis Bank is one of India�s most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool.
The Bank has a young & engaged workforce of over 70,000 employees, with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way.
Skills
Refer to the Job Description