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    Customer Service Representative - Gurugram, India - Teleperformance

    Teleperformance
    Teleperformance Gurugram, India

    3 hours ago

    Default job background
    Upper Management / Consulting
    Description

    Qualification:

    Any graduate/ post-graduate

    Skills:

    Excellent command over English language (Both written & verbal).

    Competencies:

    · At least 1-2 years previous experience of contact centre.

    · Able to work in a team and portray team spirit.

    · Should be aware of the basic technical software and applications needed for HR Ops

    · Excellent communication skills both written and verbal

    Responsibilities

    Team delivers centralized omnichannel services that provide more personal interactions between employees and various Teleperformance departments for assistance with employee care concerns

    · Handle employee care-related inquiries from TP employees via various channels (Email, ticketing system).

    · Manage end-to-end HR processes like handling employee concerns and processing compensation and benefits concerns

    · Submit time adjustments according to the time adjustment submission guidelines

    · Process and verify LOA requests

    · Process and resolve HR Helpdesk tickets

    · Generate Network logins for new hire agents or update for internal transfers

    · Process Contact (Address, Email, Phone) changes

    · Process Position code updates and advise of Promotions

    · Performs other tasks that superiors may assign (e.g. call-outs, job postings, candidate contact)

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