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    Service Delivery Analyst - Pune, India - Jobs for Humanity

    Jobs for Humanity
    Jobs for Humanity Pune, India

    1 day ago

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    Full time
    Description
    Job Description

    Position Type :

    Full time

    Type Of Hire :

    Experienced (relevant combo of work and education)

    Education Desired :

    Associate's Degree

    Travel Percentage :

    0%

    Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

    About the team:

    We are looking for an experienced engineer who will be responsible for maintaining, deploying and performance analysis for the Corporate liquidity products offering developed internally. Application resides in private cloud and managed public cloud (Azure/AWS) Windows, Linux, containerized hosted environments. Candidate must be highly motivated, a strong self-starter and an application engineer with innovative, proven problem-solving skills for complex multi-tiered applications. The individual will interface with the Development organization, Project Managers, Professional Services, Network, Security, & Server OS support teams. He/she must be able to work under stressful circumstances and maintain composure. Must possess strong think tank with verbal and written communication skills.

    What you will be doing:

    Position Responsibilities:

    • Deployment of Quantum, Trax and surrounding products on new virtual servers.
    • Work with engineers located in US and overseas
    • Deploying and maintaining Treasury and payment applications in UAT & production, pre-prod and test and performance environments
    • Work on platform stability and operational improvements
    • Open technical cases with hardware & software vendors to resolve problems
    • Analytical problem-solving skills for complex multi-tiered applications
    • Ability to troubleshoot in-house as well as 3rd party applications including Citrix components
    • Broad technology knowledge with automation software tools to build automation and orchestration around product deployment, auto-failover, and application recovery
    • Diagnostic work to get to root cause of any issues
    • Advanced Performance tuning and problem investigation.
    • Providing feedback to Development on needed improvements on serviceability
    • Willingness to participate in non-standard working-time models to include Monday – Friday 24 hours/day, Weekends 24 hours/day
    • 5+ years Windows experience and 2+ years Linux and Containers experience
    • 3+ years SQL Server Database experience running basic queries to view tables and to work with DBAs to deploy database environment for clients.
    • Self-motivated, self-reliant, ability to work without direct supervision
    • Financial Systems software experience

    Technologies supported.

    • Knowledge and experience with AWS/Azure Cloud Services and in-house enterprise Cloud environments
    • Knowledge and experience with SQL Server Database technologies
    • Knowledge and experience with RedHat Linux OS
    • Knowledge and experience with IDP / SSO, WAF
    • Experience with following products helpful:
      • Jenkins and Ansible– Automation tool to deploy releases, patches etc.
      • Resolve – Automation and Process Orchestration tool for auto-failover setup etc.
      • REDIS, ActiveMQ, Docker Swarm or Kubernetes experience
      • Thousand Eyes – URLs monitoring and synthetic transaction monitoring
      • Dynatrace & Splunk – Application monitoring and Dashboard reporting on performance
      • ITSM Tools like ServiceNOW
    • Knowledge and experience with Windows Server 2012, 2016, 2019
    • Knowledge and experience with IIS, Apache Tomcat, Jboss
    • Knowledge and experience with Windows security

    Knowledge and experience with load balanced applications prefer NetScaler

    What you bring:

    • 6 - 8 years of experience where Linux of the main scope of work
    • Good understanding on Cloud technology (Azure / AWS) / troubleshooting skills
    • Understanding of Application Deployment
    • Good communication skill

    Education Requirements:

    Bachelor's degree or the equivalent combination of education, training, or work experience.

    What we offer you:

    • A range of benefits designed to help support your lifestyle and wellbeing
    • A multi-faceted job with a broad spectrum of responsibilities
    • An international work environment and a dedicated and innovative team
    • Learning opportunity on Cloud technology and other tools-set like terraform, Jenkins , CICD

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass

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