- Manage DSP escalations, which includes verifying cases, analyzing data, isolating and diagnosing the problem, and resolving the issue where possible;
- Effectively optimize QPS to meet partner KPIs and maintain profitability for TripleLift
- Proactively design & execute experiments to increase revenue across integration
- Understand the technical and commercial flows across products to motivate product improvements and efficiency in team triage;
- Coordinate with Product, Engineering and other specialist solutions teams in identifying, reporting and resolving product issues and wider problems.
- Address integration liquidity blockers by examining system interactions and data flows to identify and resolve issues.
- Actively manage discrepancies between TripleLift and partner
- Manage client correspondence and draft comprehensive client reports, while effectively communicating client directives to internal team member
- 7+ years of online advertising experience, either in a technical support / services role or a customer success / partner management role where quantitative & technical skills were developed and deployed
- Demonstrated service-driven mindset that prioritizes customer needs
- Experience analyzing marketplaces; exposure to RTB technologies, campaign optimization, header bidding optimization
- Excellent troubleshooting, analytical, and problem-solving capabilities
- Strong quantitative skills, including experience in statistics
- Expertise with data exploration tools such as Excel, Looker, Tableau, iPython, etc.
- Strong systems-thinking capacity
- Exposure to fundamental web technology & aptitude to expand technical skills -- including datastores (SQL) and web foundations (HTML, CSS, Javascript)
- Outstanding oral and written communication skills, including conveying technical concepts
- Excellent organizational skills and attention to detail
- Ability to work across time zones as per team and client needs. Pay is based on various non-discriminatory factors including but not limited to experience, education, and skills. TripleLift India offers extremely competitive compensation comparable to the best in the industry.
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Lead Technical Account Manager - Pune, India - TripleLift
Description
The Role
The Lead Technical Account Manager will report into the Director of Marketplace Partnerships in the US. This client-facing role will focus on servicing and maintaining a subset of TripleLift's DSP connections by owning our technical support ticket queue. You'll be deploying your consultative, analytical and technical chops to troubleshoot issues and work in lockstep with internal cross-functional teams to execute various optimization strategies. The role is expected to stand up and grow a team in the near future.
Responsibilities
Qualifications
#LI-PG1
Life at TripleLift
At TripleLift, we're a team of great people who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating.
Learn more about TripleLift and our culture by visiting our LinkedIn Life page.
Diversity, Equity, Inclusion and Accessibility at TripleLift
At TripleLift, we believe in the power of diversity, equity, inclusion and accessibility. Our culture enables individuals to share their uniqueness and contribute as part of a team. With our DE&I initiatives, TripleLift is a place that works for you, and where you can feel a sense of belonging and support. At TripleLift, we will consider and champion all qualified applicants for employment without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, gender expression, genetic predisposition, veteran, marital, or any other status protected by law. TripleLift is proud to be an equal opportunity employer.
Learn more about our DEI efforts at
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