Jobs
>
Kolkata

    Team Leader International BPO - Kolkata, India - Liberating Solution

    Liberating Solution
    Liberating Solution Kolkata, India

    4 days ago

    Default job background
    Full time
    Description

    Company Overview

    Liberating Solution is a sophisticated and agile web design and creative agency, providing professional website design, E-commerce and CMS systems, as well as branding and graphic design solutions for the private and public sector. With over 8 years of experience, our team of experts in web design and development delivers high-caliber solutions to exceed client expectations.

    Job Overview

    We are seeking a highly motivated and experienced Team Leader to join our international BPO team at Liberating Solution. As the Team Leader, you will be responsible for leading and managing a team of customer service representatives to ensure exceptional customer service delivery. This is a full-time position based in Kolkata, West Bengal, India.

    Qualifications and Skills

    • Mid-Level: 4 to 6 years of experience in BPO industry, with at least 2 years in a leadership role for website campaign.
    • Proven track record of successfully leading and managing teams to achieve targets and deliver outstanding customer service
    • Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members
    • Strong problem-solving and decision-making abilities
    • Ability to work under pressure and handle challenging situations
    • Proficiency in MS Office and customer service software
    • Knowledge of BPO processes and best practices
    • Flexibility to work in rotational shifts

    Roles and Responsibilities

    • Lead and supervise a team of web consultant , providing guidance, support, and coaching to ensure exceptional performance
    • Monitor team performance and productivity levels, implementing strategies to achieve and exceed targets
    • Manage and resolve customer escalations and complaints in a timely and satisfactory manner
    • Develop and maintain effective working relationships with clients, ensuring their needs are met and exceeded
    • Collaborate with internal teams to optimize processes and improve service delivery
    • Provide regular updates and reports to senior management on team performance, KPIs, and client satisfaction
    • Conduct regular performance evaluations and provide ongoing feedback and training to team members
    • Stay up-to-date with industry trends and best practices to drive continuous improvement in customer service
    • Ensure compliance with company policies, procedures, and quality standards
  • Scallio Digital Marketing Private Limited

    International Bpo

    1 day ago

    Scallio Digital Marketing Private Limited Kolkata, West Bengal, India

    **Job description**: · **Responsibilities**: · - Cold Calling · - Appointment Setting · - Working with/for Australia Clients · - Maintaining CRM · **Eligibility**: · - Minimum Qualification: Higher Secondary · - English Medium Background is Preferred · - Willing to work in Mornin ...

  • Seamus Management Services LLP

    International Bpo

    13 hours ago

    Seamus Management Services LLP Salt Lake City, India

    Job Location : Kolkata · Position **:International bpo website sales** · Experience : min 2 years · Salary : 15k to 25k per month · Qualifications : Graduate · Industry : Top IT · **Background Required : website sales** · Joining : As soon as possible · Working days : Monday to F ...

  • Telco4u India

    International Bpo Morning Shift

    13 hours ago

    Telco4u India Kolkata, India

    Morning shift only Mon-Fri: 7 AM - 3:00 PM. (Only work in office ) Sat: 7:00 AM - 12PM Salary-15,000- 25,000 /- per Month. · Salary on time (Fixed date) Impressive Referral Bonus. Training Provided. ADDRESS - Telco4u In India. 59 Apc Avenue ,DumDum ,Kolkata - 30( Near purba sati ...

  • Telco4u India

    International Bpo Morning Shift

    2 days ago

    Telco4u India Kolkata, India

    Morning shift only Mon-Fri: 7 AM - 3:00 PM. (Only work in office ) Sat: 7:00 AM - 12PM Salary-15,000- 25,000 /- per Month. · Salary on time (Fixed date) Impressive Referral Bonus. Training Provided. ADDRESS - Telco4u In India. 59 Apc Avenue ,DumDum ,Kolkata - 30( Near purba sati ...

  • Telco4u India

    International Bpo Morning Shift

    13 hours ago

    Telco4u India Kolkata, West Bengal, India

    Morning shift only Mon-Fri: 7 AM - 3:00 PM. (Only work in office ) Sat: 7:00 AM - 12PM Salary-15,000- 25,000 /- per Month. · Salary on time (Fixed date) Impressive Referral Bonus. Training Provided. ADDRESS - Telco4u In India. 59 Apc Avenue ,DumDum ,Kolkata - 30( Near purba sati ...

  • 2COMs

    Web Chat Bpo

    13 hours ago

    2COMs Kolkata, India

    Hiring for International webchat process in a top leading MNC ITES/BPO co. · Customer service experience professionals with min of 9 months and above experience can apply · Job Title: Web Chat · **Requirements**: · 1.Good Communication skills · 2.Handling chats which involves wor ...

  • RealRender3D

    Chat Process

    1 day ago

    RealRender3D Kolkata, India

    **: · - It is a chat process** · ***: · - Willing to come down for the walk-in interview** · - **Excellent communication skills (language preference English)** · - Should be comfotable working night shift and working from office · - Shift will be rotational (7am-4pm),(1pm-10pm),( ...

  • ERLENDIS SOLUTIONS INDIA PVT LTD

    Telesales Representative

    1 day ago

    ERLENDIS SOLUTIONS INDIA PVT LTD Kolkata, West Bengal, India

    **We are looking for an experienced / fresher customer service executive to join our International BPO team in the Australian energy process (Outbound Calling).** · **JOB CRITERIA**: · - **Should be smart and comfortable handling international clients and customers.**: · - **Age ...

  • Ancile Technologies Pvt Ltd

    Customer Service Executive

    1 day ago

    Ancile Technologies Pvt Ltd Kolkata, West Bengal, India

    **A Houston, Texas, USA based Logistics** **company is in need for Process Associates to work from our office in Kolkata** **and deal with its hiring program.** · As a **Process Associate **you will be responsible to deliver the following responsibilities**: · - Handle inbound ca ...

  • RealRender3D

    Chat Process

    1 day ago

    RealRender3D Kolkata, India

    **Roles and responsibilities**: · - Able to provide customer service to international client. · - Capable of handling customer queries and resolve their problems efficiently and quickly to retain them · - Understand customer needs and provide them relevant solutions through chats ...

  • RealRender3D

    Chat Process

    13 hours ago

    RealRender3D Kolkata, India

    **Roles and responsibilities**: · - Able to provide customer service to international client. · - Capable of handling customer queries and resolve their problems efficiently and quickly to retain them · - Understand customer needs and provide them relevant solutions through chats ...

  • Redore Technologies Pvt Ltd

    Sales and Customer Service Representative

    13 hours ago

    Redore Technologies Pvt Ltd Kolkata, India

    Looking for CCE(Sales) and Sr, CCE.(Sales) for an international BPO having excellent communication skills. Having the knowledge of spanish and punjabi will be an added advantage. · Its a B2B process with Saturday and Sunday fixed off and fixed night shift. · High incentive and sp ...

  • iMerit Technology Services Pvt. Ltd

    Chat and Voice Support

    13 hours ago

    iMerit Technology Services Pvt. Ltd Kolkata, India

    **Opening for International Blended Process in Kolkata, Shillong & Vizag (Chat & Voice_Outbound Calls)** · Experience years · (Transcription/International BPO preferably Voice) · Education - Graduation or HS, English Background must. · **Skills**:1. **Strong English Comprehension ...

  • NARITH BUSSINES SERVICE

    Customer Service Advisor

    1 day ago

    NARITH BUSSINES SERVICE Kolkata, India

    **ONLY KOLKATA CANDIDATES CAN APPLY** · **Preferably someone who is from kolkata/would like to relocate to kolkata.** · Must have experience in BPO Customer Service Minimum 3-4 years · Only Graduate · Salary Max Salary Max 10 LPA · Work from home · Rotational Shift · **Salary**: ...

  • Subhadrajobs

    Call Center Representative

    1 day ago

    Subhadrajobs Kolkata, West Bengal, India

    We are having the opening for the Customer care executive In BPO looking Immediate joiner. · Opening for the Inbound /Outbound/Chat/International process all processes. · Its a 6days working ,rotational shift and rotational week off. · **Job Types**: Full-time, Fresher · Pay: ₹15 ...

  • SHYAM FUTURE TECH

    International Sales Executive

    13 hours ago

    SHYAM FUTURE TECH Kolkata, India

    **Leading International BPO hiring CCE for International Website Selling Process.** · Purpose: To generate clients and convince them to purchase website and also to make collection from clients. · Job Profile: · 1. Develop and Maintain proper interaction and reputation with the c ...

  • Ayka Communication Private Limited

    Customer Care Executive

    13 hours ago

    Ayka Communication Private Limited Kolkata, West Bengal, India

    Company - Concentrix · Process - Domestic & International · Education - Graduation / Undergraduate · Experience - 1 Year Exp. Mandatory in BPO Sector (On Paper) · Permanent · - Work from Office · Location - Kolkata DLF · Requirement - Excellent Communication Skills in English · S ...

  • Delostyle Studio Pvt Ltd

    Customer Support Associate

    13 hours ago

    Delostyle Studio Pvt Ltd Kolkata, India

    **Should be fluent in English.**: · - **Should have experience in working in International BPO sector.**: · - Should be able to **work from office**. · - Should be able to work in **night shift**. · - Monday to Friday working with **Saturday/ Sunday fixed off**. · - Should have g ...

  • Foiworks Pvt. Ltd.

    International Web Process Calling Executive

    13 hours ago

    Foiworks Pvt. Ltd. Kolkata, India

    At Foiworks Pvt. Ltd. we are hiring an experienced International Web Process Calling Executive (Business Consultant) to help us keep growing. If you're dedicated and ambitious, Foiworks Pvt.. Ltd. is an excellent place to grow your career. Don't hesitate to apply. · Experience: 1 ...

  • Kaapro Management Solutions

    Job Opening for Receptionist

    1 day ago

    Kaapro Management Solutions Kolkata, West Bengal, India

    Opening: 1 Nos.- Job ID: Employment Type: Full Time- Reference: · - Work Experience: 1.0 Year(s) To 3.0 Year(s)- CTC Salary: 1.20 LPA TO 1.40 LPA- Function: ITES / BPO / KPO / Customer Service / Operations- Industry: Industrial Products/Equipment/Machinery/Projects & Engg- Locati ...