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Bengaluru

    Inside Sales Team Lead - Bengaluru, India - Turno

    Turno
    Turno Bengaluru, India

    1 week ago

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    Description

    About Role

    Play an integral role in achieving our ambitious customer experience and business objectives. You will groom & nurture your span into best-in-class PSEs who can achieve desired business goals month on month. You will bring in strong team management skills combined with a solid target-oriented mindset. You will set up best practice processes, enhance the overall experience we give to our customers and drive targets for the team.

    We serve Driver/Business owners looking for business expansion. You will be a true thought partner to every prospect and customer we interact with, ensuring that they go ahead in the cycle with a

    solution.

    Responsibilities:

    • Be responsible for meeting and exceeding the city-level targets along with your own OKRs.
    • Be responsible for continuously developing a team of agents into fantastic relationship executives.
    • Be responsible to ensure that key productivity metrics like dialed calls, TT and QLs of each team member are achieved without compromising on quality.
    • Be responsible to assess the leads pipeline of each city you are responsible for and prioritize call tasks accordingly, ultimately ensuring that the active leads bucket is fully utilized.
    • Be responsible for leading and closely tracking experiments / pilots, if any, that are run time to time.
    • Take responsibility for real-time call queue management in order to ensure hygiene of input metrics.
    • Be responsible for schedule adherence of each & every individual within the team.

    External Skills And Expertise:

    • Graduation / Post Graduation or equivalent
    • 5-7 yrs of relevant experience in handling a team of inside sales or pre sales agents.
    • Track record of over-achieving targets
    • Strong phone presence and experience outbound/tele sales calling.
    • Experience in driving productivity & performance metrics goals
    • Experience working with Leadsquared or similar CRM
    • Excellent verbal and written communications skills
    • Strong listening and presentation skills
    • Proven pre sales / inside sales experience
    • Ability to multitask, prioritize, and manage time effectively
    • Display a high level of professionalism, integrity, and maturity.
    • Understanding of automobile domain will be an added advantage
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