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    Head of Delivery- Insurance - Chennai, India - Saaki Argus & Averil Consulting

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    Description

    About Client:

    A leading Insurance BPO

    Job Responsibilties:

    The Head of Delivery, Insurance will plan, direct and oversee , ensuring development and implementation of efficient Opearations and cost effective systems to meet current and future needs of the organization.

    Will be responsible to:

    • Ensure high quality and consistent delivery.
    • Look out for continous imporvements of processess and improve productivity / quality.
    • Smooth & efficient on-boarding of clients.
    • Ensure compliance to all regulatory requirements and risks across the organization
    • Participate & assist in all audits (Internal/ External)
    • Monitor & ensure client relationship are well managed through active and regular engagements.
    • Supervise, mentor teams - monitor and measure the teams performance.

    Candidate Requirements:

    • 20+ years of experience in handling delivery from Insurance , BPO domain
    • Excellent communication with good stakeholder and people management skills

    Location: Chennai



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