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    Senior Service Technician - Chennai, India - Ingersoll Rand

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    Description

    Responsibilities:-

  • To visit customer of South India for servicing/repair/installation/commissioning of IR supplied products (Solution machines, DC tools & controllers, Electric Hoist, Battery tools, Uryu & Tohnichi electronic products, etc.). If required may require to visit other part of India also for these jobs.
  • To ensure that jobs are identified properly for under warranty/out of warranty and all necessary approvals are taken before execution from appropriate authority dealer/customer.
  • Frequently visit customer for preventive maintenance and calibration as chargeable basis.
  • To ensure that all the complaints are registered at CX and attended immediately for its timely closure.
  • To ensure that service procedures are followed and all records are maintained properly.
  • To make efforts to bring AMCs from customers and execute existing AMCs properly.
  • To ensure that all efforts are made for achieving CSAT target and increase in service revenue & spare parts business.
  • To ensure that feedback on all quality related issues are forwarded to QC department and also the quality related issues on IR products are entered in CAPA.
  • To visit dealers/customers for any support and to ensure that satisfactory services are well planned & executed properly for its timely completion.
  • To ensure that installation & commissioning jobs of direct orders are well planned & executed properly for its timely completion.
  • To ensure payment collection against pending service invoices from customers of respective region.
  • To coordinate with sales for offer submission to customers and follow up for orders about spares.
  • Generate opportunities and address requirements of Modification/ Refurbishment and retrofit business with an existing installation base.
  • To ensure safe working conditions and proper use of PPEs at service center.
  • KPI's:-

    Utilization

    Response Time

    First time fix rate

    Service contracts retention rate

    Billable Hours

    Revenue Delivery

    Service Sales.

    Skills Required:-

    Domain Knowledge- Power Tools

    Customer Relationship Management

    Site Management

    Documentation and Record Keeping

    Excellent written and verbal communication

    Technical knowledge

    Hands on skill in Machine Automation, field communication ,PLC Programming

    Qualification:-

    Bachelor of Engineering in Electronics, Electrical, Instrumentation or Mechatronics

    Experience:-

    4-5 years in Power Tools Industry.


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