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Gurgaon

    IT Operations and Application Support - gurgaon, India - Maruti Suzuki India Limited

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    Full time Technology / Internet
    Description

    Division : IT IS

    Department : ITOS-M

    Job Location : MSIL Manesar

    Job Title : Assistant Manager/ Deputy Manager

    Job Role : IT Operations and Application Support

    Reporting To : DPM

    Level in the organization : AM/DM

    Educational Qualification

    Graduation (With Specialization):

    B. Tech./ bachelor's in computer science/ information technology/ Electronics

    Or

    Diploma

    Any Other (Certification / Diploma etc.): ITIL certification

    Work Experience (Years) :

    BTech: 3-5 years

    Diploma: 10-15 years

    Job Responsibilities

    -Providing IT support for all business functions to improve business continuity, service levels and customer satisfaction

    -IT Operations Management (Incident, Problem Management and change management, creation of Knowledge Base)

    -Managing IT support for users in all shifts as individual

    -First level support for Application & Databases related issues and coordinate with cross functional team for end-to-end closure

    -Operation & Maintenance of IT Network Infrastructure and Data Center.

    Competencies / Skills -Customer orientation

    -Capability to interact with the business user and solve their IT problems

    -Basic knowledge of various IT streams; Data Center, Network, Database, Applications

    -Good Aptitude, Assertiveness, Communication skills


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