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Customer Service/Customer Support Internship - Noida, India - Prakash Drycleaners
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
About the internship:
Customer Interaction:Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Sales Support:
Assist the sales team with preparing proposals and presentations.
Identify potential customers and generate leads through research and outreach.
Follow up on leads and conduct sales calls to understand customer needs and pitch relevant products or services.
Administrative Tasks:
Maintain and update customer records and sales documents.
Assist in organizing and coordinating sales meetings and events.
Prepare regular reports on sales metrics and customer feedback.
Learning and Development:
Participate in training sessions to understand the products/services offered by the company.
Keep abreast of best practices and promotional trends in the industry.
Collaborate with team members to share insights and improve the customer support process.
Process Improvement:
Gather customer feedback and share insights with the product development team.
Suggest and implement improvements in the customer service process.
Assist in creating and updating FAQ and help documents.
>
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 26th May'24 and 30th Jun'24
3. are available for duration of 2 months
4. have relevant skills and interests
Women wanting to start/restart their career can also apply.
* Freshers looking for jobs may also apply
Stipend:
INR ₹ 8,000 /monthDeadline:
:59:59Other perks:
Certificate, Letter of recommendation, Informal dress code, Job offerSkills required:
MS-Excel, English Proficiency (Spoken), English Proficiency (Written) and SalesAbout Company:
Prakash Drycleaners is the leading dry cleaning organization with more than 6 decades of experience, serving since 1961, and having a bold presence in South Delhi. Providing services ranging from retail clients to top designers and export houses. Services include dry cleaning, carpet care, on-site upholstery cleaning, shoes, and fine handbag care, etc.