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    Jr. Technical Associate - Pune, India - Tata Communications

    Tata Communications
    Tata Communications Pune, India

    Found in: Talent IN C2 - 5 days ago

    Tata Communications background
    Description

    Job Family Descriptor

    Responsible for planning for new product/service roll out or enhancement of existing offerings, operations and maintenance in Managed Hosting, Data Centre, Managed Security Services, Infrastructure Managed Services in consultation with the Products, Sales and Engineering teams with the objective of delivering effective solutions to meet customer requirements; minimizing cost of service operations by driving efficiency, scalability, quality and consistency, smooth implementation and minimum downtime of infrastructure. Discuss customer requirement, feasibility and operational aspect of proposed solution and service schedules with Sales Engineering team and analyze internal technical capability to delivery solution. The team conducts financial planning, designs solutions as per customer requirements, drives product engineering, delivery and customer lifecycle management. Develops solution frameworks, methodology and solutioning to drive standardization of repeat solutioning to ensure reduction in operational cost. Also prepares plan for integration with existing platforms and processes, identifies technology partners and outsourced partners for implementation and roll out of product/service, defines service realization and SOPs for Service Delivery and resolves escalated issues. Drive technical deployment planning and implementation including installation of operating system, provisioning, network configuration etc. and monitor implementation success.

    Broad outline of the Role

    Is able to apply broad knowledge of specific professional/operational practices.Checks for problems in existing systems and modifies work processes following defined procedures.Operational role responsible for achieving day-to-day objectives. Works under direct supervisionEducation : BTech or DiplomaExperience: 0-2 years

    Purpose - Broad objective of the role

    Operating Network - Key External

    Operating Network - Key Internal

    Size and Scope of Role - Financial

    Size and Scope of Role - No. of direct reports

    Size and Scope of Role - Total team size

    Size and Scope of Role - Other size parameters

    Minimum qualification & experience

    Other knowledge/skills

    Key Responsibilities

    Technical Competencies

    Knowledge / Skills

    Communication Skills
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