Jobs
>
Bengaluru

    Sr Manager, Training - Bengaluru, India - Concentrix

    Concentrix
    Concentrix Bengaluru, India

    1 week ago

    Default job background
    Upper Management / Consulting
    Description

    Job Description

    · Drive continuous improvement program across processes

    · Analysis of utilization, efficiency and available data for the process

    · Undertake detailed process improvement studies and up skills the team members

    · Mentor Green Belt/Yellow Belt projects

    · Drive culture of continuous improvement

    · Provide Training and quality support, development of metrics and dashboards in line with customer requirements

    · Ability to lead a team, coordinate with other location and drive standardized practices

    · Should meet and exceed client metrics: External & internal quality metric should be consistently green

    · Strengthen quality management processes/framework to improve quality delivery

    · Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation

    · Ability to get out of the box ideas and Process Improvement Initiatives in the process

    · Should drive Process Control & Compliance in addition to managing Audit requirements

    · Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc.

    · Should have persuasive, collaborative and influencing skills

    · Strong interpersonal skills to manage client expectations/engagements effectively

    · Excellent Transactional Quality Domain Knowledge

    · Strong Process Knowledge and Compliance to Multiple Audit Postures

    · Design overall framework of learning development for associates across all locations in India

    · Translate E business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options

    · Define functional learning paths that are directly linked to organizational and business goals by establishing and maintaining partnerships with key business leaders, HR Generalists and the Performance Management team

    · Define a framework for measurement and analysis of learning impact on change in associate behavior and performance

    · Ensure consistency in training content effectiveness by defining and operationalizing a content evaluation framework for programs

    · Design and develop outline for associate and senior leader on-boarding

    · Integrate continued education as part of overall associate development by defining and managing an education reimbursement policy for higher education programs and certifications

    · Assist business in evaluating and selecting internal candidates for supervisor roles by designing and conducting an Assessment Center

    · Create overall Learning function budget and define processes for forecasting and monitoring expenses

    · Ensure greater visibility of Learning function through branding initiatives such as Learning Fairs, theme-based mailers, awareness posters, open forums, Intranet sites, and SharePoint sites

    · Ensure improved learner experience by standardizing all participant guides, program presentations, facilitator guides, and other collateral material for current Internal training programs.

    · Facilitate mid-level leader development global program across locations

    Skills & Experience

    · Overall experience of 12-15 years

    · Quality Expert

    · Knowledge and experience of minimum 5 years in running Trust & Safety Accounts

    · Demonstrated success in Transactional Quality

    · Exposure to different improvement frameworks like six sigma, lean

    · Thorough knowledge of MS office tools like Power point and awareness of BI tools such as SAS, SPSS project, excel are critical for the job

    · Strong communication & facilitation skills

    · Strong analytical skill- ability to work with huge volume of data using statistical tools

    · Flexible approach to tackling projects

    · Good team player

    · Good presentation skills

  • PW (PhysicsWallah)

    Training Manager

    5 days ago

    PW (PhysicsWallah) Bengaluru, India

    Job Title: Training & Auditing Manager · Location: Bangalore · Job Summary: We are seeking a highly motivated and experienced Training & Audit Manager to join our dynamic sales team. The ideal candidate will be responsible for developing and implementing effective sales training ...

  • JW Marriott, Bengaluru

    Training Manager

    3 days ago

    JW Marriott, Bengaluru Bengaluru, India

    JOB SUMMARY · Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs ...

  • GrayMatter Software Services Pvt Ltd

    Technical Training Manager

    1 week ago

    GrayMatter Software Services Pvt Ltd Bengaluru, India

    Exp: 8-10 years · Job Summary: The Java Full Stack Technical Trainer is responsible for designing, developing, and delivering comprehensive training programs focused on Java full stack development technologies. This role involves equipping learners with the skills and knowledge n ...

  • UNISON INTERNATIONAL CONSULTING (The Recruitment Company)

    Regional Training Manager

    8 hours ago

    UNISON INTERNATIONAL CONSULTING (The Recruitment Company) Bengaluru, India

    As the Regional Training Lead for Luxury brand specializing in product training, field sales, and luxury, you will be instrumental in developing and executing training initiatives tailored to enhance the capabilities of our regional teams. Your expertise in product knowledge, fie ...

  • Mpowering HR Solutions

    Corporate Training Manager

    4 days ago

    Mpowering HR Solutions Bengaluru / Bangalore, India Full time

    Customer Service: · * Drive Customer Excellence for Omnichannel. · * Design and deliver best in class training programs for Customer Service representatives, Supervisors and Leaders. · * Design a training curriculum and role play exercises on service level standards. · * Asse ...

  • Alstom

    Train Performance Manager

    1 week ago

    Alstom Bengaluru, India ​​

    Req ID:432094 · At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the in ...

  • Hilton

    Assistant Manager-Training

    1 week ago

    Hilton Bangalore, India Full time

    A Assistant Manager - Training will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members. · What will I be doing? · As a Assistant Manager -Training , you serve as an integral component of the Hu ...

  • Razorpay

    Manager - Quality & Training

    1 week ago

    Razorpay Bengaluru, India

    Razorpay was founded by and Harshil Mathur in . Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments ...

  • Concentrix

    Sr. Manager, Training

    1 week ago

    Concentrix Bengaluru, India Full time

    Description · Concentrix is a global business services firm that transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. A Top 10 Services Provider, it partners with it ...

  • Black Box

    Training Manager-Professional Excellence Academy

    8 hours ago

    Black Box Bengaluru, India

    Role Purpose: The role of the Professional Excellence Academy Learning Consultant is to champion and drive the development of a culture of professional excellence within the organization. This involves designing and delivering tailored learning programs to enhance & and elevate p ...

  • RenewBuy

    Sales Training

    4 days ago

    RenewBuy Bengaluru, India

    Location Karnataka Bengaluru · About Us · About Company · Training · Roles and Responsibility · - We have a position for Manager - Sales Training role.- Trainer responsibilities include identifying training needs based on skills gap analyses, developing group and individual learn ...

  • Moody's

    Learning Coordinator

    2 days ago

    Moody's Bengaluru, India

    **Role**: · - Knowledge of Learning and HR systems is advantageous, Cornerstone our learning management system (LMS), Performance Management and SuccessFactors · - Administer, maintain and update the learning management system (LMS) · - Monitor adherence to the established traini ...

  • Cult

    Regional L&d Trainer

    3 days ago

    Cult Bengaluru, India

    Roles and Responsibilities: · Focus Areas Description: · L0 Induction for New Managers · - Develop and maintain a comprehensive L0 induction program for CMs and CLMs · - Equip new managers with company culture, values, people, product, policies, systems, processes, consultative s ...

  • MetroMindz Software Pvt Ltd

    Training Co-ordinator

    4 days ago

    MetroMindz Software Pvt Ltd Bengaluru, India

    Training Coordinator responsibilities include communicating with managers to identify and understand training needs and mapping out development plans for teams and individuals. · Training Coordinators are responsible for managing, coordinating and conducting training programs. · ...

  • GP Strategies Corporation

    Learning Facilitator 1

    1 week ago

    GP Strategies Corporation Bengaluru, India

    **Position**: Zonal Sales Trainer - South · **Location(s)**:Banglore, KA (Working from Home - Travel required to Kerala and Tamil Nadu)** · **Experience**: 3 to 5 years' relevant experience as an Automobile Sales Trainer in the two wheeler segment · **Duration**: Full-time · **Qu ...

  • ASSPL - Karnataka

    Trainer-gsf, Gsf L&d

    4 days ago

    ASSPL - Karnataka Bengaluru, India

    o Strong verbal and written communication skills · - Able to deliver feedback, coaching and deliver training · - Proficiency with Microsoft Office (Excel, Word, -PowerPoint) & Learning Management Systems (LMS) · - Works effectively as a team member and ability to build rapport wi ...

  • Multiplier Brand Solutions

    Regional / National Trainer

    1 week ago

    Multiplier Brand Solutions Bengaluru, Karnataka, India

    **Regional / National Trainer** · **Training Needs Analysis** · - Assess the training needs of employees in the region through collaboration with management, HR, and other relevant stakeholders. · - Identify gaps in knowledge and skills that require training interventions. · **Cu ...

  • Ather Energy

    Training Co-ordinator

    1 day ago

    Ather Energy Bengaluru, India

    you'll be our : Training coordinator · you'll be based at : Ather Bangalore · you'll be Aligned with : Training Manager · you'll be A member of: Ownership Management · What will I be doing at Ather? · - Following on the Trainer-wise calendar in LMS System · - Generating and publi ...

  • Lenskart

    Training Coordinator Bangalore

    1 week ago

    Lenskart Bengaluru, India

    Plan and cater to facility and training infrastructure management - Arranging training venues and ensuring all necessary resources are available like training equipment and materials; · - Setting up training rooms & ensuring they are appropriately configured and equipped. · - Sup ...

  • Webhelp

    Supervisor, Training

    4 days ago

    Webhelp Bengaluru, Karnataka, India

    **Training & Quality** · **Location** · - Bangalore, India*** · Job Title: · Supervisor, Training · **Job Description**: · Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with a ...