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Supply Chain Program Manager
1 week ago
Juniper Networks Bangalore Metropolitan Area, IndiaManufacturing Ops PM 5, Supply Chain Planning · The Juniper Experience & Operations Program Management Office ensures the delivery of highly effective end-to-end system and integrated process solutions to meet the goals and objectives of Global Services (GS) and Supply Chain Oper ...
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Account Manager
1 week ago
ACL Digital Bangalore Metropolitan Area, IndiaWork Location: Banglaore · Experience: 6+ Years · Please share your updated profile to · Job Description: We are looking for an experienced Account Manager with a strong background in selling Digital services & Telecom/Networking services. The ideal candidate will have a proven ...
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Senior Data Business Analyst
1 week ago
BSC & A Partners Bangalore Metropolitan Area, IndiaAs a Senior Business Analyst with 8 yrs to 12 yrs of experience your primary responsibility is to guide clients in designing Data Management solutions. Leveraging your blend of business acumen and technical expertise, you will assist clients in capturing requirements, understandi ...
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Product Specialist
1 week ago
Molex Bangalore Metropolitan Area, IndiaPRIMARY PURPOSE: · To support the Product Management team by working with customers, sales, engineering, quality, demand/production planning, and manufacturing under the guidance of the Product Manager to ensure project commitments are met, communicate customer requirements inter ...
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Product Analyst
5 days ago
Pine Labs Bangalore Metropolitan Area, IndiaJob Description – Product Analyst · We at Pine Labs are looking for those who share our core belief - "Every Day is Game day". We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. · R ...
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Associate Product Manager
1 week ago
Trustt Bangalore Metropolitan Area, IndiaAbout Trustt · Trustt (formerly Novopay) was founded by Srikanth Nadhamuni (Founder CTO Aadhaar) and Gautam Bandyopadhyay (a FinTech industry veteran and former Head of Finacle Innovation Hub at Infosys). Vinod Khosla, the legendary silicon-valley venture capitalist, is our chief ...
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Account Manager/Business Dev Manager
1 week ago
BayOne Solutions Bangalore Metropolitan Area, IndiaJob Title: Account Manager/Business Dev Manager · Location: Bengaluru, Karnataka(Onsite) · Responsibilities: · High volume client activity, prospecting, cold calls, email campaigns, networking events and exceeding 10 meetings a week. · A willingness to travel to and from client s ...
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Site Interior Supervisor
3 days ago
The IT Gigs Bangalore Metropolitan Area, IndiaSite Interior Supervisor · Industry Exp: Construction and Interior Design · Location: Bangalore and Noida sector 83 · Open Position: 6 · Experience: 2 to 5 yrs · Job Summary: As a site supervisor, you will be responsible for overseeing construction projects from inception to com ...
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Senior Project Manager
1 week ago
AppViewX Bangalore Metropolitan Area, IndiaCustomer Success Project Manager · Experience: 8+years · Location: Bangalore- Hybrid work model · Who we are and What we do? · AppViewX is trusted by the world's leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity mana ...
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IT Auditor
6 days ago
Groww Bangalore Metropolitan Area, IndiaAbout Groww · We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. · Customer obsession is in our DNA. Every product, e ...
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Instructor SME
1 week ago
Oracle Bangalore Metropolitan Area, IndiaIs your favorite part of consulting sharing knowledge? We need you to explore new Oracle technologies + spread your knowledge of Fusion applications through Training Topics include: Financials, Revenue Management, Accounting Hub, Project Financial Management, Risk Management, OTB ...
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Project Manager
3 days ago
Gida Technologies Bangalore Metropolitan Area, IndiaGida is a boutique software product development company. We are in the high growth phase and are constantly looking at energetic people to join our rapidly-growing team. · Project Manager @ GIDA · Project managers should have a background in business skills, management and analys ...
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Product Manager
6 days ago
Akaike Technologies Bangalore Metropolitan Area, IndiaJob Title: Product Manager · Location: Greater Bengaluru Area · (Hybrid - 4 days WFO and 1 day WFH) · Company Overview: · At Akaike, we're pioneering the forefront of artificial intelligence technology to solve real-world challenges and transform industries through innovative A ...
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Senior In-House Recruiter
1 week ago
Atoa Bangalore Metropolitan Area, IndiaCompany Description · Pioneering UPI payments in Britain, Atoa allows UK businesses to pay using their Bank App. Based in London, with our Engineering and Operations HQ based in Bangalore, Atoa is growing rapidly and backed by the people behind PayPal, Pine Labs, Xero, and Wise. ...
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Quality Assurance Tester
1 week ago
Capgemini Bangalore Metropolitan Area, IndiaLead, mentor, and manage a team of testers, providing guidance and support. · • Develop, execute, and maintain comprehensive manual test cases for web applications. · • Collaborate with the automation testing team to design and implement test automation frameworks and scripts. · ...
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ACI L1 Support
1 week ago
Tech Mahindra Bangalore Metropolitan Area, IndiaJob Title: ACI L1 support · Experience: 2 to 7 years. · Must Skills: Cisco ACI (Application Centric Infrastructure) · Location: Bangalore · Timings: 24/7 shift · Notice period: Immediate to 30days. · Responsibilities and Duties for L1 Cloud Operations-ACI. · • Support multiple 24 ...
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PPC Specialist
1 week ago
eFlair Bangalore Metropolitan Area, IndiaRole Description · This is a full-time on-site role for a PPC Specialist (FB, , Search Ads). The PPC Specialist will be responsible for creating, managing, and optimizing PPC campaigns on various social media platforms and search engines. They will also be responsible for analyzi ...
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Head of Software Engineering
1 week ago
Flipkart Bangalore Metropolitan Area, IndiaFlipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, p ...
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Supervisor Service Delivery
1 week ago
Diversified Bangalore Metropolitan Area, IndiaWork Location: Hebbal, Bangalore · Work Mode: Work From Office · Job Summary: · The Service Supervisor position is responsible for providing best-in-class customer service to our customers. The supervisor will be responsible for evaluating, coaching, training, development, and st ...
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Work Fair Co-ordinator
1 week ago
Jeevitam Bangalore Metropolitan Area, IndiaWork Fair Co-ordinator · Jeevitam is looking for Work fair co-ordinators (on the ground) to help manage the work fairs, college placement drives and other drives for placements end to end. · The Work Fair Coordinator helps create a positive atmosphere for networking and building ...
Customer Experience Manager - Bangalore Metropolitan Area, India - PeopleLogic
Description
Job title: Customer Experience
Job exp: 5-9 years
Location: Bangalore, KA
Job requirements :
Job Description
1.Design, develop and execute customer journey for various formats.
Craft strategies to build systems and processes to drive consumer
experience across all touchpoints. Work on ways of making targeted
interventions as per the cohorts identified through customer data.
Understand customer requirement and develop and define value added
services at various touchpoints.
2. Conceptualize and develop rollout tools and services enabling
digitization of customer experience (like Interactive digital screens, QR
code, paperless transactions, new technologies etc.) across stores aimed
towards elevating customer experience and managing physical
limitations
3.Develop and Manage SFDC usage at stores and working on increasing
the scope of usage
4.Design and develop customer facing policies, empowerment policies.
Create SOPs for the store operations aimed towards standardization of
customer experience across stores
5.Create audit parameters with focus on providing standardized
customer experience and review the non-compliance points
6.Develop training interventions and training content for retail stores
including customer experience, product, processes in coordination with
the Retail Operations & Training Team
7. Bringing in collective ownership of customers across functions & the
channels
8. Benchmarking with other industries for best practices
Other Areas:
1. Lead Customer Complaints
2. Mystery Audit & Next best Action
3. Driving Triton Club program for business impact
4. NPS and Next Best Action
5. GMB
6. Collaborate with relevant stakeholders for a quick resolution
