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    Technical Account Manager - bangalore, India - PeopleLogic

    PeopleLogic
    PeopleLogic bangalore, India

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    About the Customer

    Company is the world's largest office commute platform with a user base of over 550,000 employees over 300 clients in 38 countries.

    About the Role

    Designation : Technical Account Manager

    Work Location: Bangalore, Hyderabad, NCR, Mumbai , Pune

    Work Experience: 2 Years of experience

    About the Role

    The Technical Account Manager (TAM) serves as the primary technical liaison between

    Company and clients, ensuring successful product adoption and expansion, focusing on

    fostering strong relationships, and driving engagement.

    What You'll Do

    ● Execute product implementations and oversee new feature deployments and changes.

    ● Ensure timely resolution of product bugs and focus on improving product/feature

    adoption among client users.

    ● Develop and execute quarterly account plans to address client gaps and continuously

    improve processes and product utilization.

    ● Collaborate with internal and external stakeholders to execute the scope of work and

    achieve adoption targets.

    ● Take ownership of project objectives and goals, ensuring delivery within defined

    timelines.

    ● Conduct monthly training sessions for client teams on product features and coordinate

    responses to client inquiries.

    ● Project manage scope of work reviews and identify leads for additional ION modules and

    prospects.

    ● Lead customer awareness campaigns to enhance product adoption and drive expansion

    opportunities.

    ● Prepare and present monthly and quarterly business review sessions with client

    sponsors, aiding in their presentation to leadership.

    Background and Requirements

    Job Requirements

    What You'll Need

    ● Bachelor's degree in Engineering (B.Tech).

    ● Minimum of 2 years of professional experience in SaaS implementation and tech

    implementation, including SaaS and ERP or in roles such as product development or IT

    support.

    ● Strong problem-solving skills and effective communication abilities.

    ● Proficiency in Microsoft Excel and PowerPoint for data analysis and presentation

    purposes.

    ● Excellent communication and interpersonal skills, with the ability to build and maintain

    strong relationships with stakeholders at all levels.

    ● Strong problem-solving and analytical skills, with the ability to identify and address

    complex issues effectively.

    ● Proficiency in Microsoft PowerPoint and Excel, with the ability to create compelling

    presentations and analyze data proficiently.

    ● Excellent communication skills, both verbal and written, with the ability to articulate ideas

    clearly and engage effectively with clients and internal stakeholders.

    ● Proficiency in the local language is preferred.

    ● Previous experience in the transportation or logistics sector is a plus.

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