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    Team Lead/ Assistant Manager - Chennai, India - 2coms

    2coms
    2coms Chennai, India

    2 days ago

    2coms background
    Description
    Opening for Team Lead/ Assistant Manager (Loan Servicing) Leading MNC- Chennai

    Exp- 4-8 Years (Team Handling Exp)

    Location-Chennai

    CTC-7 L -9.75 LPA

    Shift- US Shift

    Notice- Immediate

    Job Description-

    US Mortgage in Active Servicing Strong knowledge in Taxes

    Essential Skills-
    • Expert in US Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review)
    • Having work experience in active or default servicing processes
    • Team mentoring & coaching individual associates who may fall below desired performance
    • Ability to build & motivate teams
    • Ability to manage Client escalations and maintain good client relationships
    • Sound knowledge in US mortgage guidelines and documents
    • Should be able to interact with the clients and understand their requirements, articulate the same to the team and ensure that every requirements are met.
    • Should be able to manage all required artifacts of the process that is being handled starting from process mapping to agent stack ranking which needs to be periodically updated
    • Knowledge on EA and Tax related calculations
    • Overall knowledge about end to end of Tax Payments and Delinquent Tax follow ups
    • Ability to sort out customer queries related to Tax
    • Should be able to handle inbox related to taxes and direct queries from the borrowers and internal team
    • Should have a fair idea on Tax related documents


    Requirements


    Total 5+ years of Exp with Min 2 years of experience in managing teams in US Mortgage Servicing operations
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