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    Salesforce Delivery Manager - Chennai, India - Expertia ATS

    Expertia ATS
    Expertia ATS Chennai, India

    6 days ago

    Default job background
    Full time
    Description
    • Assertive and Delivery Mindset.
    • Co-Ordination with PMs/Architects and other internal stakeholders at Project level (for each of the projects involved).
    • Interface with customers for project delivery needs. This would be a customer facing role.
    • Lead Periodic project reviews internal and external(customer).
    • Quality Control on Deliverables.
    • Take Ownership of team success and failures.
    • Early Escalations to offshore Delivery Heads and onshore Practice Leads.
    • Onboarding, offboarding of the team on need basis.
    • Periodic skill set reviews based on the sales pipeline.
    • Complete accountability on the delivery such as Project timeline, Scope, Quality issues, production roll out planning, resource planning etc.,
    • Align with account management and program management.
    • Monitor and track Project and Practice Profitability.
    • Minimize at the same time maintain effective Bench.
    • People Skills
    • Ability manages the conflicts within the team members.
    • Motivate the team members for career growth (Career Path)
    • Listen to resource concerns and provide optimal solutions.
    • Persuade resources to stay within the organization.
    • Technical Skills
    • Project Management
    • Salesforce (preferred). Service cloud and Health cloud any one of them is a big plus.
    • Domain
    • Exposure to Health Insurance Payer domain is a big plus.
    • Servant Leader
    • Work for them as opposed to have them work for Him/her.
    • Administration
    • Time Tracking with the Team
    • 1:1s
    • Performance Reviews
    • Certifications Progress

    Requirements

    Location: Chennai | Hyderabad | Remote

    Experience: 15 Yrs (10+ Yrs in Service Cloud)

    Notice Period: Immediate to 15 Days

    Mode: Full-Time | Contract to Hire | Contract

    Contract Duration: 6-12 Months

    Benefits

    Career Growth

    Salary: As per industry Standards


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