- Own overall relationship with assigned clients, including Enterprise customers, responsible for Increasing adoption, ensuring retention, and satisfaction.
- Work with Customer in North America and Latin America.
- Work with the internal teams to ensure SLAs are tracked, monitored and achieved consistently while maintaining highest quality of client deliverables.
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
- Develop, prepare, and nurture customers for testimonials, references and case studies.
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Work to identify and/or develop upsell opportunities working along with the Account Managers
- Ensure billing and collection of the assigned accounts is under control.
- Advocate customer needs/issues cross-departmentally including changes in deliverables, product features or contractual scope.
- Manage account escalations by bringing in the right stakeholders at the right time.
- Develop customized quality control checklists as necessary for each Enterprise customer.
- Develop expertise across all DataWeave solutions and capabilities.
- Lead QBRs with Customer leadership.
- Must have - Proficiency in both English and Spanish, with the ability to effectively communicate and interact with clients in both languages.
- Proven ability to drive continuous value of solutions/products.
- Familiarity working with clients of all sizes.
- Impeccable written and verbal communication skills.
- Detail-oriented and analytical.
• Strong team player but still a self-starter. - Thrives in a multi-tasking environment and can adjust priorities quickly.
- Strong collaboration skills both with internal and external stakeholders
- Know-how of how to drive ROI with customers by advocating for best practices.
- Project Management Skills
- Problem Solving skills
- Stakeholder Management
- Fast-paced growth opportunities at dynamically evolving start-ups.
- You have the opportunity to work in many different areas and explore a wide variety of tools to figure out what really excites you.
- Learning opportunities with courses and product conferences.
- Competitive Salary Packages
-
Customer Success Manager-l3
5 days ago
Quest Business Solution Bengaluru, Karnataka, India**Mission**: To grow the Enterprise Sales Business for the organization by adding new enterprise customer and growing the solution portfolio in customer accounts. · **Mission**:The purpose of the role is to work in individual capacity and collaborate with the product team and sol ...
-
Customer Success Manager
5 days ago
ColorTokens Inc. Bengaluru, IndiaTitle: Customer Success Manager · Role Description · Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases. You have impeccable relati ...
-
Customer Success Manager
1 day ago
Graphy Inc. Bengaluru, IndiaJob Overview: · We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring th ...
-
Customer Success Manager
1 week ago
Hatica Bengaluru, IndiaAbout Hatica · Hatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate ...
-
Customer Success Manager
1 day ago
Net2Source Inc. Bengaluru, IndiaOur Customer Success Managers are responsible for developing strong client and talent relationships, creating expansion within the account. The Customer Success Manager oversees assigned hiring assignments in order to ensure that work is completed to the clients' satisfaction and ...
-
Customer Success Manager
1 week ago
Motorola Solutions Bengaluru, IndiaJob Description · Customer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are ...
-
Customer Success Manager
4 days ago
AppViewX Bengaluru, IndiaCustomer Success Manager · Experience: 8+ years · Location: Bangalore/Chennai/Coimbatore · Who we are and What we do? · AppViewX is trusted by the world's leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity manageme ...
-
Customer Success Manager
1 week ago
Graphy Inc. Bengaluru, IndiaJob Overview: · We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring th ...
-
Customer Success Manager
2 days ago
ZapCom Group Inc Bengaluru, IndiaCustomer Engagement Manager · Exp: 4+ Years · Location: Bangalore · Work Mode: Work from Office · Work at least 2 days a week from Client Office · About Zapcom · Zapcom Group Inc. is looking for Customer Success Partners who will help craft the company's customer success strateg ...
-
Customer Success Manager
5 days ago
HeadSpin Bengaluru, IndiaWho We Are · HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform ena ...
-
Customer Success Manager
1 week ago
HackerEarth Bengaluru, IndiaHackerEarth is an AI-powered developer assessment software that helps companies to accurately measure a · developer's skills through online coding tests. It takes a skill-based approach to assessment, allowing companies to automatically generate standardized tests based on variou ...
-
Digit Success Manager
1 week ago
eGov Foundation Bengaluru, IndiaAbout the role · As a part of the Global Service Delivery Unit (GSDU), this role is responsible for leading the team that works closely with our partners / end users across the globe to implement DIGIT based solutions. As the leader, the individual will ensure that the DIGIT plat ...
-
Digit Success Manager
1 week ago
eGovernment Foundation Bengaluru, IndiaAbout the role: · - As a part of the Global Service Delivery Unit (GSDU), this role is responsible for leading the team that works closely with our partners / end users across the globe to implement DIGIT based solutions. · - As the leader, the individual will ensure that the DIG ...
-
Customer Success Manager
1 week ago
Hatica Bengaluru, IndiaAbout · HaticaHatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate a ...
-
Customer Success Manager
1 week ago
BiteSpeed Bengaluru, IndiaAbout BiteSpeed: · - Hey there We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace- conversational commerce- as the future of selling online. · - Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to- drive 20%+ revenue doing everyt ...
-
Customer Success Manager
7 hours ago
Motorola Solutions Bengaluru, India Full timeJob Description · Customer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues ar ...
-
Customer Success Manager
1 week ago
Pepper Content Bengaluru, IndiaPepper Content ) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have appl ...
-
Success Engagement Manager
2 hours ago
Calix Bengaluru, India Full timeCalix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.Calix is looking for a Customer Success Manager to drive adoption of the Calix Support Clou ...
-
Manager. Customer Success
1 week ago
Forcepoint Bengaluru, India Full timeWho is Forcepoint? · Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are ...
-
Customer Success Manager
1 week ago
tyfonecom Bengaluru, IndiaJob Description · About the company: · Tyfone, a global leader in the SaaS Digital Banking and Digital Payments sector, is redefining how the world engages with digital finance. Our solutions, nFinia and payFinia, empower individuals, businesses, and families to transact and inte ...
Customer Success Manager - Bengaluru, India - DataWeave
Description
"We kindly ask that applicants for this role have a mandatory requirement for proficiency in Spanish language communication."
JOB DESCRIPTION
DataWeave provides Digital Shelf Analytics and Dynamic Pricing solutions to Digital Commerce businesses that enable them to grow their revenues and compete profitably. Powered by AI, we provide easily consumable and actionable intelligence by aggregating and analysing billions of publicly available data points on the Web to help businesses develop data-driven strategies and make smarter decisions.
Roles and Responsibilities:
Skills and Requirements:
Growth at DataWeave: