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    CMDB & Discovery Lead - Bengaluru, India - Unisys

    Unisys
    Unisys Bengaluru, India

    1 week ago

    Default job background
    Full time
    Description

    What success looks like in this role:

    Seasoned ServiceNow Consultant with deep understanding and expertise in ITSM, CMDB and ITOM solutions, particularly Discovery and Service Mapping, this role requires a meticulous approach to aligning IT services and assets with the CSDM framework, ensuring that the organization's IT ecosystem is robust, efficient, and poised for future integration and scalability.

    Responsibilities


    • Lead the design, implementation, and deployment of ServiceNow ITOM solutions for our clients, ensuring alignment with their business objectives and requirements.
    • Serve as the subject matter expert for ITOM processes and best practices, providing guidance and recommendations to clients and project teams.
    • Collaborate with business units, departments, and project stakeholders to gather requirements, analyze business processes, and identify opportunities for process optimization and automation.
    • Configure and customize ServiceNow ITOM modules, including Service Mapping, Discovery, Event Management, and Operational Intelligence, to meet specific needs.
    • Develop technical specifications, workflows, and integration requirements to support ServiceNow implementation projects.
    • Provide leadership and guidance to junior consultants and project teams, fostering a collaborative and high-performance work environment.
    • Conduct training sessions and knowledge transfer activities to enable teams to use and maintain the implemented solutions effectively.
    • Stay updated with the latest ServiceNow trends, features, and releases, and proactively recommend enhancements or new functionality.
    • Design and implement the ServiceNow CMDB to provide a comprehensive view of the IT infrastructure.
    • Utilize the CSDM framework to optimize the CMDB's effectiveness in alignment with business strategies.
    • Knowledge of creating and implementing CMDB and CSDM governance/process to maintain data integrity.
    #LI-SL1
    You will be successful in this role if you have:


    • Bachelor's Degree and a minimum of 8 years of professional experience; or equivalent experience required.


    Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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