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    Senior Associate- Client Services - Gurugram, India - UnitedLex

    UnitedLex
    UnitedLex Gurugram, India

    1 day ago

    Default job background
    Legal
    Description

    About Us

    UnitedLex India Private Limited (formerly known as iRunway India Private Limited) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.

    Kindly go through our company website:

    Job title : Sr Associate-e Discovery (Client Services)

    Experience: 3+ years

    Location: Gurgaon / Bangalore

    Timings: Monthly Rotational shifts

    Job type : WFO

    Notice Period : Immediate joiner/ Currently serving/30 days/60 days.

    Short Description for Candidates

    Overall Purpose of the Job:

    The Senior Associate will provide daily support to the Associate Project Managers & Project Managers as an individual contributor to assist with the successful delivery of products and services offered by UnitedLex.

    Follow process-driven execution of project tasks to ensure unified Project Management methodology is adhered to.

    Act as a member of the client support center for applications hosted by UnitedLex and other third parties. Document and report periodic project details to the Project Managers, Legal Professional Services Leadership, clients, and project teams.

    Responsibilities

    Gather and thoroughly document requirements using standard project intake forms

    Assist the Project Manager in documenting and tracking all aspects of the eDiscovery lifecycle, including Early Case Assessment, Forensic Collections, ESI Processing, Document Hosting, Document Review, Document Production, Data Archival, and Storage

    Follow detailed Quality Control measures to ensure the accuracy of all deliverables

    Track all time spent on project activities and report to Project Managers periodically

    Participate in internal communications on standard processes and reporting.

    Monitor matter communications (emails, meetings, calls)

    Load documents on Relativity including overlay and troubleshoot load files when required.

    Tiff/OCR documents on the fly and/or using other EDD tools and teams.

    Understanding of running searches, managing search indexes, and creating search term reports for clients.

    Hands-on experience with ticketing tools like JIRA would be preferred.

    Qualifications

    Atleast 2-3 year of relevant experience.

    Working knowledge of Relativity and other review platforms.

    Detailed planning and organizational skills

    Exceptional written, electronic and verbal communication skills

    Strong understanding and efficiency using Microsoft Office Suite and other common software applications

    Ability to multi-task and prioritize requests based on deadlines.

    Communicate frequently and professionally with Project Managers and project team

    Continually seek opportunities to increase customer satisfaction

    Ability to stretch incase of project requirements.

    Open to work in 24X7 shifts including weekends and National Holidays.

    Provide exceptional customer service for existing and prospective clients

    Should be a team worker with focus on communication, solutions and good relationships

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