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Gurgaon

    Team Lead - Gurugram, India - Livspace

    Livspace
    Livspace Gurugram, India

    6 days ago

    Livspace background
    Full time
    Description
    Job Description We're in search of an Inside Sales Team Lead to spearhead our Inside Sales Team . This role is pivotal in identifying potential customers, gathering feedback, and nurturing leads for generating referrals . If you have a knack for sales, exceptional communication skills, and a passion for delivering outstanding customer experiences, we want you on our team
    Key Responsibilities:
    1. Team Leadership: Develop and lead a team of inside sales agents to exceed city-level targets and individual OKRs.
    2. Agent Development: Continuously coach and develop team members to enhance their performance and professionalism.
    3. Productivity Metrics: Monitor and ensure achievement of key productivity metrics such as call volume and MQLs for each team member.
    4. Leads Pipeline Management: Assess leads pipeline for each executive and prioritize call tasks to maximize utilization of active leads.
    5. Experiment Tracking: Lead and track experiments/pilots to drive continuous improvement in sales strategies and processes.
    6. Call Queue Management: Manage call queues in real-time to maintain input metric hygiene and optimize team performance.
    7. Schedule Adherence: Ensure adherence to schedules for every team member to maximize productivity.
    Job Requirement
  • 5-7 years of relevant experience in inside sales.
  • Strong aptitude for sales with exceptional communication skills.
  • Proficiency in CRM systems, preferably
  • Ability to multitask, prioritize, and manage time effectively.
  • Fluency in regional languages is a plus.
  • Demonstrated ability to deliver exceptional customer experiences.
  • Leadership experience preferred.
  • Excellent record-keeping and documentation skills.
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