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    International Customer Service Representative - Pune, India - Emblaze Hiring Solutions

    Emblaze Hiring Solutions
    Emblaze Hiring Solutions Pune, India

    5 days ago

    Default job background
    Full time
    Description

    Job description:

    • Responsible for answering inbound calls from customers, resolve their primary query and add value by selling products/services for new/existing customers.
    • Should be able to perform under pressure and cope up with the dynamics of the process.
    • Should have an aptitude for sales
    • Aim to retain customers through excellent service and attention to detail.
    • Effectively handle complaints at the first point of contact, aiming to solve customers query, and escalating to a Team Manager when required
    • Demonstrates personality traits like High Ownership, Flexibility and Resilience, Persuasiveness and Tenacity.
    • Remain updated with process and product updates, technology applications and utilities.
    • Utilize various internal and client-based tools and applications for customer management and servicing
    • Achieve and exceed KPIs
    • Ability to work in a complex multitasking environment (navigating through multiple on-line systems)
    1. Interview Mode: Virtual
    2. Interview Rounds: HR Interview, Online Assessment, SD Panel round, Typing test 35 WPM / 90% accuracy
    3. Should be flexible to Work from Office
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