- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
- Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
- Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Qualifications
- Relevant diploma / degree in Hotel Management.
- Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
- Displays high level of flexibility, initiative, sincerity and team work.
- Knowledge about Opera would be an advantage.
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GSA-Front Office - Hyderabad, India - Accor
Description
Job Description
GSA-Front Office
First impressions are everything As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
Your experience and skills include: