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    Operation Manager - gurugram, India - Concentrix

    Concentrix
    Concentrix gurugram, India

    1 week ago

    Default job background
    Description

    Job PurposeThe Senior Sales Manager is responsible for overseeing the management of teams supporting complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion).

    Serves an assigned territory/client with moderate to complex variables in geography and/or customer complexity.

    Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes.

    Essential Functions

    • Duties and ResponsibilitiesLead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction and growth
    • Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date
    • Act as an enabler to remove both internal and external roadblocks and help team to resolve complex challenges in support of sales opportunities
    • Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
    • Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
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