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    ORM Executive - Mumbai, India - Schbang

    Schbang
    Schbang Mumbai, India

    Found in: Appcast Linkedin IN C2 - 23 hours ago

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    Description
    • Monitor online platforms, including social media (Facebook, Twitter, Instagram, LinkedIn etc.), review websites, forums, etc., to identify mentions of the brand.
    • Regularly assess the sentiment and tone of online conversations related to the brand.
    • Respond to online reviews and comments in a timely and professional manner, addressing both positive and negative feedback.
    • Escalate and coordinate responses for complex or sensitive issues to appropriate teams.
    • Analyze online content trends and patterns to identify potential reputation threats or opportunities.
    • Develop and execute ORM strategies to enhance the brand's online reputation.
    • Work with cross-functional teams to implement corrective actions and improvements.
    • Assist in crisis management by monitoring and addressing online issues promptly and effectively.
    • Prepare regular reports on online reputation metrics, trends, and actionable insights.
    • Manage work efficiently, generate ideas collaboratively with the team
    • Maintaining daily, weekly, and monthly trackers
    • Liaise with clients and stakeholders and ensure client satisfaction
    • Stay updated on industry best practices and emerging trends in ORM.
    • Propose and implement process improvements to enhance ORM effectiveness.

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