- Actively involved in international flight growth, streamlining operations and enhancing efficiency.
- Taking ownership of both domestic and international service delivery metrics to ensure high quality performance.
- Driving innovation and identifying opportunities within the business for process automation, aiming to optimize workflows and reducing manual efforts.
- Leading external and internal business reviews, emphasizing effective stakeholder management to align goals and expectations.
- Fostering collaboration by liaising with Product, Technology, and relevant stakeholders to facilitate the successful completion of assigned conversion for MyBiz.
- Master's degree from a reputed institute with 6 to 8 years of experience working with corporate travel companies.
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- Experience in team management with a solid understanding of flight operations.
- Proven ability to thrive in fastpaced environments.
- Facilitate seamless transition and timely delivery of assigned projects in accordance with agreed-upon timelines.
- Assess the performance of completed projects in terms of business impact and integrate insights for future strategic planning.
- Exceed productivity targets established by the organization, focusing on process optimization and excellence.
- Ensure efficient project management and timely implementation of processes.
- Demonstrate execution excellence by delivering fast and accurate results.
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MakeMyTrip - Deputy Manager - Airline Desk - Gurugram, India - Make My Trip
Description
Role:
Deputy Manager - Airline Desk
Level:
Deputy Manager
Location:
Gurgaon
Reporting to:
Senior Manager
About the role:
myBiz, a corporate travel management platform by MakeMyTrip, provides a customizable, real-time self-booking system that seamlessly integrates into a company's structure to deliver convenience, transparency, savings, and the power of choice.
Over the last four years, we have onboarded 42,000+ prominent corporates such as Vedanta, P&G, Zomato, Bajaj Finance, Escorts, Netflix, Byju's, and Blackberry, among others, who are benefiting from our seamless platform and experiencing significant savings.
About the function:
The individual in this role will be accountable for enhancing the corporate customer experience and optimizing operational efficiency across diverse domains, including pre-sale and post-sale activities for international flight operations, end-to-end operational requirements fulfillment, implant management, and call center operations.
What you'll be doing:
Qualification & Experience:
Key Success factors for the role: