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    Lead - Customer Service Operations Mobility IoT Customer Service Operations - B3201 1 - Pune, India - timesjobs

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    Full time
    Description
    :

    Job Title:

    Lead - Customer Service Operations (Mobility & IoT Customer Service Operations) - B3201_1
    Date:
    24 Jul 2023
    Location:

    Pune, India
    Company:

    Tata Communications
    Job Family Descriptor

    Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardware/software issues by applying technical expertise

    Broad Outline of the Role
    Purpose:

    Broad objective of the role

    Operating Network - Key External
    Operating Network - Key Internal
    Size and Scope of Role - Financial
    Size and Scope of Role - No. of direct reports
    Size and Scope of Role - Total team size
    Size and Scope of Role - Other size parameters
    Minimum Qualification & Experience
    Other Knowledge/Skills
    Key Responsibilities
    Technical Competencies
    Knowledge / Skills

    Communication Skills

    Job Segment:

    Operations Manager, Engineer, Operations, Customer Service, Engineering


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