- Develop and execute ABM strategies tailored to key target accounts, aligning with overall business objectives.
- Identify and prioritize highvalue accounts through data analysis and segmentation.
- Collaborate with sales teams to create accountspecific marketing plans and campaigns.
- Craft and implement customer engagement programs designed to nurture and retain existing customers.
- Develop personalized messaging and content to enhance the customer experience at each touchpoint.
- Monitor customer engagement metrics and adjust strategies as needed to maximize customer satisfaction and loyalty.
- Leverage data and analytics to gain insights into customer behavior, preferences, and needs.
- Utilize customer data to personalize marketing campaigns, offers, and communications.
- Continuously refine strategies based on performance data and customer feedback.
- Collaborate with content creators to produce engaging and relevant content that resonates with target accounts and existing customers.
- Ensure that content aligns with the buyer's journey and supports ABM and customer engagement goals.
- Plan and execute multichannel marketing campaigns, including email marketing, social media, webinars, and events.
- Coordinate marketing efforts to ensure a consistent and cohesive customer experience.
- Develop and manage customer advocacy programs to identify and mobilize satisfied customers as advocates.
- Create referral programs to incentivize customers to refer new business opportunities.
- Define and track key performance indicators (KPIs) related to ABM and customer engagement efforts.
- Regularly report on campaign performance, customer engagement metrics, and ROI.
- Foster strong collaboration with sales, customer support, and other relevant teams to ensure a unified approach to customer engagement.
- Share insights and feedback between marketing and other departments to improve the overall customer experience.
- Degree in Marketing, Business, or a related field.
- Minimum of 5 years of professional experience in ABM and customer engagement marketing.
- Proficiency in marketing automation platforms (e.g., Marketo, HubSpot) and CRM systems (e.g., Salesforce).
- Strong analytical skills and the ability to derive actionable insights from data.
- Excellent communication and interpersonal skills to collaborate effectively with crossfunctional teams.
- A customercentric mindset with a passion for enhancing customer relationships.
- Uptodate knowledge of industry best practices and emerging trends in ABM and customer engagement.
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Account Based Marketing Manager - Hyderabad, India - iimjobs
Description
Cyient is seeking a highly motivated and experienced ABM and Customer Engagement Marketing Professional to join our marketing team.With a minimum of 5 years of experience in Account-Based Marketing (ABM) and customer engagement strategies, the ideal candidate will play a pivotal role in enhancing customer relationships, driving revenue growth, and increasing brand loyalty.
Key Responsibilities:
Account-Based Marketing (ABM):
Customer Engagement Strategy:
Data-Driven Insights:
Content Development:
Multichannel Marketing Campaigns:
Customer Advocacy and Referral Programs:
Performance Measurement:
Collaboration and Alignment:
Qualifications: