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    Program Manager I - hyderabad, India - Amazon Dev Center India - Hyderabad

    Amazon Dev Center India - Hyderabad
    Amazon Dev Center India - Hyderabad hyderabad, India

    3 hours ago

    Default job background
    Full time
    Description

    The role would require support the delivery of service levels to all programs and productivity targets for all skills/sites assigned.

    The analyst is expected to support by monitoring & reporting of incoming volumes against forecast planned to meet short-term outlooks.


    • Generation and creation of required reports and insights for stakeholders and business leaders.
    • Work closely with leadership to identify "hot spots" in staffing intervals and take appropriate actions to minimize any impacts.
    • Work with operational teams and other specialist teams to effectively plan non-productive time (NPT).
    • Analyzing data to outline any reasons for under/over performance/delivery and take pre-emptive and reactionary measures to improve performance.
    • Running "what-if" scenarios for associate staffing and make proper use of statistical tools to provide optimal staffing solutions.
    • Support the production, communication & implementation of service level action plans.
    • Monitoring of staffing levels against scheduled plans to efficiently handle incoming work units, for multiple skills/use cases, at the prescribed service levels.
    • Ensure accurate recording and reporting of metrics.
    • Develop relationships with site and business leadership and workflow/capacity partners to include sharing standard methodologies and drive critical business metrics for workforce management.
    • Communicate and interact effectively with operations and specialist functions to provide internal customers with information/data to drive operational metrics.
    • Evaluate and implement opportunities for improving workflow processes and automation of processes.
    • Ensures team service levels are delivered.
    • Monitor adherence to productivity and SLA.
    • Raise awareness to any areas for development or recognition.
    • Effectively plan local site activities, all hands, team meetings, training, etc.
    • Maintain accurate local workforce management data.
    We are open to hiring candidates to work out of one of the following locations:
    Hyderabad, TS, IND

    BASIC QUALIFICATIONS

    • 2+ years of program or project management experience
    PREFERRED QUALIFICATIONS

    • Knowledge of Lean principles and DMAIC methodology
    • Experience in MS Access and SQL
    • Experience in requirement gathering and ability to write clear and detailed requirement document
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