-
Support Specialist
4 days ago
POWER BRIDGE SYSTEMS PRIVATE LIMITED Bagalur, IndiaJob Description · Job Summary · We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordinat ...
-
Support Specialist
1 week ago
arm limited Bengaluru, IndiaJob Description · Job Overview · Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis. · Focused initially on specialist Level 2 and Level 3 operational support and resolution of issues for our IP Delivery tools, evolving over time to form a DevOp ...
-
IT Support Specialist
5 days ago
Info Origin Inc Bengaluru, IndiaResponsibilities : · - Provide comprehensive IT support to internal users, resolving network connectivity issues (LAN & WAN), hardware malfunctions, software problems, and other user-related IT challenges. · - Manage user lifecycles, including setting up and deploying computers f ...
-
Support Specialist
1 week ago
POWER BRIDGE SYSTEMS PRIVATE LIMITED Bengaluru, IndiaWe are seeking aDesktop Support Engineer to provide technical assistance andsupport for all hardware and software related issues. The idealcandidate will be responsible for maintaining and administering theCompanys PCs printers and IT equipment including audio and videoequipment ...
-
Support Specialist
1 week ago
POWER BRIDGE SYSTEMS PRIVATE LIMITED Bengaluru, IndiaWe are seeking a Desktop Support Engineer to provide technical assistance and support for all hardware and software related issues. The ideal candidate will be responsible for maintaining and administering the Company's PCs, printers, and IT equipment, including audio and video e ...
-
Support Specialist I
4 days ago
Vimeo Bengaluru, IndiaAt Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. · What you'll do: · Efficiently handle a variety of customer queries, p ...
-
L1 Support Specialist
1 week ago
Deluxe Bengaluru, IndiaAbout us: · The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences t ...
-
Desktop Support Specialist
1 week ago
Tranzeal Incorporated Bengaluru, IndiaJob Title: Desktop Support Specialist II · Location:Bangalore, KA · 12+ Months Contract role · Duties: · Provide IT procurement, configuration and support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, smartphone devices, and gener ...
-
Business Support Specialist
1 week ago
Equinix Bengaluru, India Full timeWho are we? · Equinix is the world's digital infrastructure company, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations ...
-
Customer Support Specialist
1 day ago
Native Teams Bengaluru, IndiaWould you like to take on a new challenge in the field of Customer Experience in a successful quick growing international company? · Native Teams is the work payments platform that offers solutions for freelancers, remote workers and businesses around the world. We provide all th ...
-
Product Support Specialist
1 day ago
Integra Connect Bengaluru, IndiaAbout IntegraConnect · Integra Connect delivers a comprehensive, integrated suite of cloud-based technologies · and services that enable specialty groups to optimize clinical and financial performance · as reimbursement shifts to value-based models. Connected by the IntegraClo ...
-
Sales Support Specialist
2 weeks ago
ABB Bangalore, India OTHERSales Support Specialist · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimension ...
-
System Support Specialist
3 days ago
First Brands Group, LLC Bengaluru, IndiaFirst Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with ope ...
-
ISMS Support Specialist
12 hours ago
ZEISS India Bengaluru, IndiaJob Purpose : · This position will assist the Local Information Security Officer (Local ISO) and work closely with Global Product Security Team. · This position will develop, implement, and maintain the company's Information Security policies, procedures, controls and will suppor ...
-
Business Support Specialist
4 days ago
State Street Bangalore, India OTHERJob DescriptionWho we are looking for · We are looking for a Business Support Specialist to support our 1st Level Business Support Team. · We are looking for a Business Support Specialist to support our 1st Level Business Support Team. · What you will be responsible for · As a Bu ...
-
Customer Support Specialist
1 week ago
Native Teams Bengaluru, IndiaWould you like to take on a new challenge in the field of Customer Experience in a successful quick growing international company? · Native Teams is the work payments platform that offers solutions for freelancers, remote workers and businesses around the world. We provide all th ...
-
Sales Support Specialist
1 week ago
ABB Bangalore, India OTHERSales Support Specialist - Bid Management · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion acr ...
-
Product Support Specialist
6 days ago
Philips Bangalore, India Full timeJob Title · Product Support Specialist (L3) for AVWJob Description · Job title: Product Support Specialist · We're looking for a passionate, customer focused and experienced IT professional within networking, windows and security knowledge, who will provide 3rd line support for c ...
-
Technical Support Specialist
5 days ago
Andor Tech Bengaluru, IndiaRole: Java Support Engineer · Exp: 5-7 Yrs · Shit: General Shift · Skills Required: · Exp in Supporting programming languages like Java/python - preferrably java · Exp in any database · Exp in Scripting-(Shell/powershell/python/any scripting) · Exp in handling client issues/ reso ...
-
Business Support Specialist
3 days ago
Equinix Bangalore, India Full timeWho are we? · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organization ...
Support Specialist - Bagalur, India - POWER BRIDGE SYSTEMS PRIVATE LIMITED
Description
Job SummaryWe are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will provide customer support and service request enhancements with a main focus on providing access and permissions to systems and applications.
Job Roles and Responsibilities:
- Act as the first point of contact for customers seeking how-to assistance, primarily through a ticketing system
- Perform remote basic troubleshooting through diagnostic techniques and pertinent questions, including standard IT, networking, and application issues
- Service users via incident, request, and change management processes
- Walk the customer through the problem-solving process. Communicate clearly. Update regularly on progress.
- Direct unresolved issues to the next level of support personnel or to the right resolution groups.
- Provide accurate information on IT products or services utilizing the documentation and processes in place.
- Record your activities in the ticketing system in alignment with processes in place (ticket queue management and handling – including proper ticket triaging, prioritization, customer updates as per existing SLA's, etc.)
- Proactively follow up on open cases in your queue escalating timely to management for guidance if required.
- Identify, suggest, and engage actively in possible improvements to procedures.
- Support actively ongoing documentation efforts, building knowledge base articles.
Requirements
- Able to work independently, remotely from home and on company premises in Bangalore- Fluent in Spoken and Written English
- Able to work EMEA & APAC office hours
- Intermediate IT skills.
years experience working in an IT environment
- Asset management experience.
- Windows & MacOS operating system experience.
- Knowledge of the ITIL reference model is preferable.
Benefits
Company Benefits:- Health insurance coverage for employees and their families.
- Retirement savings plan with employer matching contributions.
- Opportunities for professional development and advancement within the organization.