- Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint.
- Rotate through our 24x7 shifts to ensure consistent support coverage
- Provide prompt and courteous support, adding customization to macro-based replies across all support channels (email, chat, forums, social media, phone)
- Utilize internal documentation to handle basic billing, account access, and technical troubleshooting for Vimeo, Vimeo Live, and OTT
- Develop a comprehensive knowledge of Vimeo products to be able to resolve approximately 80%+ of the tickets received
- Transfer tickets when necessary to Support Specialists and Managers,following proper steps and procedures to ensure we provide a white-glove experience to Vimeo customers
- Proactively identify trends and surface to relevant teams. Report missing macros, knowledge articles, HelpCenter articles, or other required edits to Senior Specialists, Product Leads, or Delivery Managers
- Continuously update your knowledge with product developments, policy changes, known issues, and user feedback.
- Ticket work: 90%
- Continued learning and product familiarization: 10%
- years of relevant work experience in Customer or Technical Support
- Excellent written and verbal communication in English
- Proficient in technical troubleshooting, especially with web and video-streaming technologies.
- Familiarity with the basics of web technology and video-streaming apps
- Understanding of livestreaming technology along knowledge of different encoding software and hardware
- A calm and patient demeanor, especially when faced with challenging customer interactions.
- Bachelors/Engineering Degree preferred
- Undergraduate degree in any discipline
- Experience working in Zendesk
-
Support Specialist
2 hours ago
Spectrum Consultants India Private Limited Bengaluru, IndiaSupport Specialist - Licensing Full Stack Summary · Experience Required: · 4 - 10 Years · Job Term: · Permanent · Location: · Bangalore · Category: · ERP Development/Support · World's leading semiconductor IP company. · Job Overview: · Based in our Bengaluru office on a 16x5 shif ...
-
Support Specialist
8 hours ago
Spectrum Consultants India Private Limited bangalore, IndiaSupport Specialist - IP Delivery Full Stack Summary · Experience Required: · Years · Job Term: · Permanent · Location: · Bangalore · Category: · ERP Development/Support · World's leading semiconductor IP company. · Job Overview · Based in our Bengaluru office on a 16x5 shift patt ...
-
Support Specialist
7 hours ago
arm limited bangalore, IndiaJob Description · Job Overview · Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis. · Focused initially on specialist Level 2 and Level 3 operational support and resolution of issues for our Digital Platform tools, evolving over time to form ...
-
Support Specialist
14 hours ago
POWER BRIDGE SYSTEMS PRIVATE LIMITED Bengaluru, IndiaJob Summary · We are seeking a highlymotivated individual to join our team as an EUC Corporate HardwareCoordinator and Customer Support Specialist. In this role you willbe responsible for managing hardware activities for all GEO regionsincluding coordination of hardware returns s ...
-
Support Specialist
1 week ago
arm limited Bengaluru, IndiaJob Description · Job Overview · Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis. · Focused initially on specialist Level 2 and Level 3 operational support and resolution of issues for our IP Delivery tools, evolving over time to form a DevOp ...
-
IT Support Specialist
7 hours ago
Info Origin Inc bangalore, IndiaResponsibilities : · - Provide comprehensive IT support to internal users, resolving network connectivity issues (LAN & WAN), hardware malfunctions, software problems, and other user-related IT challenges. · - Manage user lifecycles, including setting up and deploying computers f ...
-
Support Specialist
8 hours ago
Spectrum Consultants India Private Limited bangalore, IndiaTypeScript for type-safe code in front-end and back-end development. · Microsoft Azure Cloud Platform, including Azure Functions, Azure AI Search, Azure Web Apps; Other Azure services like Application Insights, Azure Active Directory, and Azure Blob Storage. · Leadership & people ...
-
Support Specialist
2 hours ago
POWER BRIDGE SYSTEMS PRIVATE LIMITED Bengaluru, IndiaWe are seeking aDesktop Support Engineer to provide technical assistance andsupport for all hardware and software related issues. The idealcandidate will be responsible for maintaining and administering theCompanys PCs printers and IT equipment including audio and videoequipment ...
-
Support Specialist
1 week ago
POWER BRIDGE SYSTEMS PRIVATE LIMITED Bengaluru, IndiaWe are seeking a Desktop Support Engineer to provide technical assistance and support for all hardware and software related issues. The ideal candidate will be responsible for maintaining and administering the Company's PCs, printers, and IT equipment, including audio and video e ...
-
Desktop Support Specialist
1 week ago
Tranzeal Incorporated Bengaluru, IndiaJob Title: Desktop Support Specialist II · Location:Bangalore, KA · 12+ Months Contract role · Duties: · Provide IT procurement, configuration and support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, smartphone devices, and gener ...
-
L1 Support Specialist
1 week ago
Deluxe Bengaluru, IndiaAbout us: · The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences t ...
-
Software Support Specialist
7 hours ago
Kardex bangalore, IndiaKardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore. · As Software Support Specialist, you are responsible for the entire range of remote software services suc ...
-
Business Support Specialist
2 hours ago
State Street bangalore, IndiaJob Description · Who we are looking for · We are looking for a Business Support Specialist to support our 1st Level Business Support Team. · We are looking for a Business Support Specialist to support our 1st Level Business Support Team.What you will be responsible forAs ...
-
Desktop Support Specialist
2 hours ago
Tranzeal Incorporated Bengaluru, IndiaJob Title: Desktop Support Specialist II · Location:Bangalore, KA · This role involves providing IT procurement, configuration, and support services for PC/Mac platforms, video conferencing, phone systems, and more. · Responsibilities: · Procure, configure, and support IT hardwar ...
-
Support and Services Specialist
2 hours ago
GN Group Bengaluru, IndiaWould you like the opportunity to work closely with high-performing teams in India · ? · Do you thrive in an environment which values autonomy, ownership and creativity · ? · Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As ...
-
Technical Support Specialist
7 hours ago
Wipro Chennai/Bangalore/Pune/Hyderabad, India permanentTechnical Support Specialist : · IT Service Desk experience 1-5 years · - Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.) · - Understanding of Windows X operating system · - Assisting with configuring/troubleshooting of Software and Hard ...
-
Desktop Support Specialist
2 hours ago
Tranzeal Incorporated Bengaluru, IndiaJob Title: Desktop Support Specialist IILocation:Bangalore, KA · This role involves providing IT procurement, configuration, and support services for PC/Mac platforms, video conferencing, phone systems, and more. · Responsibilities:Procure, configure, and support IT hardware/soft ...
-
Senior Support Specialist
7 hours ago
arm limited bangalore, IndiaJob Description · Job Overview · Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis. · Focused initially on specialist Level 2 and Level 3 operational support and resolution of issues for our IP Delivery tools, evolving over time to form a De ...
-
Support Specialist I, Customer Support
8 hours ago
Livestream bangalore, IndiaAt Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. · What you'll do: · Efficiently handle a variety of customer queries ...
-
Concierge Support Specialist
8 hours ago
Consilio LLC bangalore, IndiaOverview · About the Company · Consilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solut ...
Support Specialist I - Bengaluru, India - Vimeo
Description
At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support.
What you'll do:
Time Allocation:
Support Channels:
○ Phone
○ Chat
○ Social
Skills and knowledge you should possess:
Bonus points:
About Us:
Vimeo (NASDAQ:VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world's largest companies. Learn more at
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.